Replacement Cradle Hook for Polycom Phones

[K_Cousins]

My company makes regular use of the Polycom VVX 300 and 350 VoIP phones.  Over time, many of these phones have had their reversible hook/latch broken.  I've been trying to find a source for replacements but no one seems to sell them.  Is there somewhere I could purchase latch replacements in bulk?

[M_Salman]

Hi @K_Cousins Welcome to Poly HP Support Community.  

I recommend contacting HP Support to inquire about a replacement if your unit is still under warranty. Our support engineers are equipped to assist with this matter. You can reach HP Support through the provided link.

https://support.hp.com/us-en/poly
 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[SteffenBaierUK]

Hello @K_Cousins ,

welcome to the HP Poly community.

From our VoIP FAQ:

Jan 21, 2015 Question:Can I order replacement parts for the VVX 300, 310 , 400, 410, 500 or 600 Business Media Phone?
Resolution: The Part Number is 2200-17827-001 and contains the following:

5x USB port cover (for VVX 500/600)

5x reversible tab (for wall mount installation)

10x rubber feet (for VVX 300/400)

10x rubber feet (for VVX 500/600)

Best Regards

Steffen Baier

[K_Cousins]

The part number provided appears to have been discontinued.  Is there any other source for the reversible tab?

[SteffenBaierUK]

Hello @K_Cousins ,

I checked with the product manager team and since the move from Poly to HP Poly the part number was discontinued and is not available anymore.

I can only recommend searching the different sellers out there for this part number as someone may have some stock left.

Best Regards

Steffen Baier