Request Failed transfering on Polycom IP 450

[Anonymous]

I'm having Request Failed errors when transferring attendant calls.

the error message I'm getting is: 

"SoNcasSubEvCallTransfer -> SoNcasSubEvCallHold"

I was using version 4.0.8.1688 and tried upgrading to 4.0.14.1388 but this hasn't sorted it

I saw a post suggesting the problem was the digitmap but I changed that to a UK version and that made no difference.

Any ideas?

[SteffenBaierUK]

Hello @Ralphstirrat ,

welcome to the Poly Community.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone
• Provide the Phone Model
• Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync)
• Additional Poly Infrastructure (RPRM,PDMS or BToE)
• If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

• If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
• If possible provide the MAC Address or Serial of the device
• Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
• For questions around Support please check here

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Anonymous]

Here is some more info on our phone.

UC Software Version 4.0.14.1388

Phone model Polycom Soundpoint IP450

Call platform : Voipstudio.com

I tried to upload files but they didnt work? (pbu/cfg and TXT)

[SteffenBaierUK]

Hello @Ralphstirrat ,

Without at least the logs (Code Tag) or a zip file there is not a lot we can advise.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Anonymous]

Hi 

Please see attached.

[SteffenBaierUK]

Hello @Ralphstirrat ,

simple logs with no scenario or changed logging levels do not show anything.

Please follow the FAQ:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier