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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hello all,

 

we just released ObiHai Software 6.4.5

 

What’s New in This Release


These release notes provide information on software updates, phone features, and known issues for Poly VVX 150, VVX 250, VVX 350, and VVX 450 business IP phones, OBi Edition. This release includes the following features:

  • Support for Hardware Revisions
  • Automatically Upgrade Firmware
  • Important Software Downgrading Information
  • NetStick LTE Devices Deprecated

 

Support for Hardware Revisions


Poly OBi Edition Software 6.4.5.10011 introduces support for Poly VVX 250, VVX 350, and VVX 450 business IP phones, version 2 (revision ZZA and later). These changes are introduced to improve impacts on the supply profile caused by global semiconductor shortages.


For more information about these changes, see Product Shipping Configuration Change Notice for VVX Series (EA210826) at Poly Support.


Automatically Upgrade Firmware


You can use a provisioning script to automatically upgrade the firmware on Poly VVX 250, VVX 350, and VVX 450 business IP phones, version 2 (revision ZZA and later), and on phones with the original hardware version.


To automatically upgrade the firmware on Poly VVX 250, VVX 350, and VVX 450 business IP phones:


1 In the system web interface, go to System Management > Auto Provisioning > Auto Firmware Update.
2 In the Value column for the FirmwareURL parameter, enter the following script.
a Enter the conditions to check the hardware identifier.
IF ($PN == 3111-48820-021) SET TPRM3 = 1; IF ($PN == 3111-48830-021) SET TPRM3 = 1;
IF ($PN == 3111-48840-021) SET TPRM3 = 1; b If the hardware identifier matches one of the new hardware revisions, download version 2 of the firmware, otherwise download the firmware for the original version.
IF ($TPRM3 == 1) http://<Provisioning server IP address>/<firmware_version2.fw>; IF ($TPRM3 == 0) http://<Provisioning server IP address>/<firmware_version1.fw>; 3 Select Submit.
4 Reboot your system when you complete your changes.


Important Software Downgrading Information


You can’t downgrade the new Poly VVX 250, VVX 350 and VVX 450 business IP phones, hardware version 2 (revision ZZA and later) that shipped from Poly warehouses starting in June 2022 to software versions earlier than the factory loaded OBi Edition Software 6.4.5 or an earlier compatible version (depending on the device’s hardware revision).

 

For a chart of compatible downgrade versions, see Product Shipping Configuration Change Notice for VVX Series (EA210826) at Poly Support.

  • Note: VVX x50 models manufactured before June 2022 don’t have any downgrading restrictions.


NetStick LTE Devices Deprecated


Starting with this release, Poly VVX 350 and VVX 450 phones no longer support the NetStick holder kit. Poly OBi Edition Software doesn’t recognize LTE devices and doesn’t display LTE dongle-related information on the phone screen or in the system web interface.

Release History

This following table lists the release history of Poly VVX business IP phones, OBi Edition.

Release History

Release

Release Date

Features

6.4.5

January 2023

This release includes important field fixes and support for the following features:

•     Support for Hardware Revisions 

•     Automatically Upgrade Firmware

•     Important Software Downgrading Information

•     NetStick LTE Devices Deprecated

6.4.4

February 2022

This release includes important field fixes and support for the following features:

•     Call Recording

•     New Root CA Certificates

6.4.3

May 2021

This release includes important field fixes and support for the following features:

• Poly MAC Address OUI

6.4.2

March 2021

This release includes important field fixes and support for the following features:

•     AES 256-bit encryption support for SRTP

•     SIPS+D2T and SIP-D2S support for NAPTR records

•     Enabling and disabling the handset

•     Enabling and disabling the speaker button and headset button

•     Showing notification icons for disabled handset, speaker button, and headset button

•     Support for 4G LTE network access for VVX 350 and VVX 450

6.4.1

December 2019

This release includes important field fixes and support for the following features:

•     Enhanced Opus support

•     Generic hot-desking without reboot

•     Local phone book import and export

•     Main menu customization enhancement

•     Custom notification icon enhancements

•     Enhanced caller ID logging in call history

•     Emergency call web hook

•     Page group enhancements

•     Clear local phone books and call histories

•     EM50 background picture customization

•     Progress alert messages customization

•     Internal string customization

•     QR code generation

•     Support for Cisco Discovery Protocol (CDP)

•     Hold notification tone

6.4.0

July 2019

This release includes important field fixes and support for the following features:

•     Support for SideCar/Expansion Module (EM50) on VVX 450

•     Support for streaming live phone audio to NLP (Natural Language Processing)

•     Support for USB flash drive for transferring user-generated content

6.3.1

February 2019

This release includes important field fixes and support for the following features:

•     DNS NAPTR Support

•     Enable call quality report back to PDMS-SP

•     Language selection

•     Password masking for hoteling login

•     Removed prefix in Number Field for BroadSoft remote office feature

•     Search phone book contacts list

•     Wi-Fi address change reboot confirmation

•     Background firmware update

•     3CX plug-and-play provisioning with uaCSTA support

•     Phone app shows all pages of line keys on screen

•     Web hooks for call events

6.3.0

November 2018

Initial release of OBi Edition on VVX business IP phones

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