Solved: Re: SoundStation IP 6000: Setting DHCP - HP Support Community

Anonymous · ‎02-26-2014

Hi. I'm the de-facto IT Guy at a small business, and I'm having trouble gaining access to our new SoundStation IP 6000. I know our DHCP server address, but there doesn't seem to be any place in the network options for me to enter the address itself, though there are a lot of options that have to do with how to access the server. Every other SIP phone we've bought, I've been able to just enable DHCP and it gets on the network. Instead, if I just enable it without changing any of the settings in the DHCP menu, it tells me it "Failed to get boot parameters via DHCP". What gives with this thing?

Edit:

- I have ensured that the Soundstation IP 6000 is connected to a switch that is connected to our network. The same switch, in fact, that our DHCP server is on.

- Our DHCP server is run by our Windows 2008 R2 server.

- I have set the DHCP option to Custom + Option 66.

Anonymous · ‎03-10-2014

Actually, it wasn't the boot server setting or anything like that.

My solution was under the ethernet menu - I deleted the value for VLAN ID and it started working.

View solution in original post

SteffenBaierUK · ‎02-26-2014

Hello nerdrave87,

welcome to the Polycom Community.

A DHCP Server provides the phone with an IP address etc.
A BootServer provides the phone with its software and configuration

The community's VoIP => FAQ <= contains this post here:

Oct 7, 2011 Question: I get the error Message “Could not contact boot server” on my phones screen
Resolution: Please check => here <=

and also

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎02-27-2014

So basically, what I need to do is set up an FTP account on FileZilla and point the root directory to a folder containing the updates found at those links, then configure the server menu to access that account, right?

SteffenBaierUK · ‎02-27-2014

Hello nerdrave87,

yes as explained in the FAQ post.

Best regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎03-10-2014

Actually, it wasn't the boot server setting or anything like that.

My solution was under the ethernet menu - I deleted the value for VLAN ID and it started working.

SoundStation IP 6000: Setting DHCP

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