SoundStation IP 6000

[Anonymous]

Hi,

I was directed here to post my issue. I have a SoundStation IP 6000 that will not talk to the network anymore. It boots via POE just fine, but the message displayed in the upper right is "Network is down."

I have checked settings and ensured that the network adapter is not disabled. 

I'm curious what needs to happen next.

Thanks

[SteffenBaierUK]

Hello Kansas-User,

welcome to the Polycom Community.

• Is this a brand new unit or a used unit?
• If used how old is it and what is the serial number?
• How long has it been doing this and have you yet factory restored it?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Thanks Steffen for responding. This unit was purchased Dec 15th of 2015.

It worked great till earlier this week. 

I have factory reset it. There were a few reset options on that menu and I went down them one after another, checking to see if each reset fixed it. I believe the bottom was factory defaults and I did do that.

Here is the serial number: 

0004F2F8EC2C

I'm attaching pics in case that helps.

[SteffenBaierUK]

Hello ansas-User,

The unit was sold via ALLNET GMBH ( I assume Germany) in 29/09/2015 so it is still within warranty.

Please contact them so the can arrange an RMA.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services