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‎12-04-2013 01:06 AM

HP Recommended

Hi,

 

i received two brand new Polycom Soundstation Duo Conference Phones just two days ago. Since then i'm trying to configure the phones over the web configuration utility, but i can't connect to the website of the phones. My browser says, that the site cannot be displayed. When i'm trying to connect over another browser, it saysconnection refused. Thats a point i see the phone is up and connectable, but the website won't work.

 

Each phone works over a reserved IP via DHCP. The IP and subnet will displayed correctly, when i check the status on the phone. Both phones won't let me connect to the web configuration site 😞

 

SIP Firmware: 4.0.2.8017

 

The first try was to set the phone back to factory settings and reset the web configuration. The network connection is already checked and ok.

 

Can you tell me what's wrong here?

 

Thanks in advance and reagards

Chris

3 REPLIES 3

‎12-05-2013 03:01 AM

HP Recommended

Hi Chris

 

Have you checked the pc and phone within the same vlan? can you ping the phone from your pc?

 

Cheers

 

Dave

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‎12-05-2013 04:05 AM

HP Recommended

Hello Chris,

welcome to the Polycom Community.

 

The only reason, to my knowledge, why the Web Page won't come up is either someone changed the port or someone disabled the Web Interface.

 

I would suggest you setup a provisioning server, format the file system , and then re-provision the phone with UCS 4.0.4

The community's VoIP => FAQ <= contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎12-06-2013 12:43 AM

HP Recommended

i tried both - our phones are in an separate vlan and connectable with our pcs. So i've tried to connect the phone, when it was in the same vlan as my PC.

 

@Steffen

 

ok, maybe the firmware has a bug? well its not state of the art. I will try the method.

 

Regards

Chris

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