Soundstation IP7000 doesn't appear to attempt to register with Avaya Session Manager

[Anonymous]

01/08/2024 voipt2.polycom.com has been decommissioned. Please use Poly Lens to download firmware and set up a local provisioning server

Oct 7, 2011 Question: How can I set up my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <= and you need Poly Lens now to get access to Poly Software.

Hi All,

  I am new to this forum, thanks in advance!

  I am attempting to register an IP7000 to Session Manager. I do not see it attempt to register when I am monitoring the SM.

I have upgraded to 3.3.1.0933 via<removed>successfully. After that I configured the phone via the "Lines" menu adding the address (xxxx@domain.com) user ID and authentication. In the Server 1 submenu, I set the IP address of the Session Manager. I have checked ports and transport (5061 & TLS).  I have Avaya SIP phones registered to this SM and have checked config (gateway etc) against them.

  When I reset the phone, the display shows "Welcome"  "Waiting for network to initialize" "Running App SIP.ld"  "Version 3.3.1.0933" "Welcome" "Processing Configuration" Then it goes to a screen that shows the date and time with the extension number in the upper left.  A status of the lines shows:

Line 10011 (not registered)

*132.189.0.51 (not registered)

132.189.0.51 is the Sessiom Manager.

What am I missing?

[SteffenBaierUK]

Hello sptitze,

welcome to the Polycom Community.

The VoIP FAQ contains this post here:

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

Within this post is a follow up link to the official interoperability tested SIP Platforms of our partners and these should include their official configuration documents.

The Session Manager is not listed there but if a third party SIP device like an X-Lite softphone would work then the Polycom SSIP7000 should as well.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Sorry, I should have added the attached doc. "Application Notes for Polycom SoundStation IP 7000 and Avaya Aura® Communication Manager and Avaya Aura® Session Manager – Issue 1.0"  I have been through it more than once. And yes third party phones will register to Avaya Session Manager.

[SteffenBaierUK]

Hello Sptitze,

TLS would require a certificate from Avaya to be installed on the Phone or a Polycom root CA to be installed on the Avaya switch.

I would start with Port 5060 and UDP as originally suggested in the guide you have attached.

For any follow up questions I need to refer you back to Avaya as they have done the interoperability testing and should support you.

If all fails please raise a support ticket with Polycom via your Polycom reseller.

Best Regards

Steffen Baier

[Anonymous]

 Thanks Steffan for your quick responses.  I had tried UDP first, then changed it to match the Avaya endpoint. I have now changed it back to UDP. Silll see nothing at the Session Manager.  I may have to open a support ticket.

Thanks again,

[Anonymous · Accepted solution]

Found a network issue, using UDP I now see the IP7000 attempt to register but now I'm having an authentication issue. I am going to do a new post with a different subject.  Thanks again Steffen.

[Anonymous]

Did you ever get anywhere with this. I am trying to do the same. IP7000 connectet to Session manager, I also read that same doc. My settings keep disappearing from the web config for the phone?

[Anonymous]

Can anyone help me with the UDP port range used by the IP 7000?  Our network team see's the RTP streams using a different UDP range then our other phones.