Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎10-04-2017 06:36 AM

HP Recommended

Hi There,

 

We use TRIO as a USB speaker for MAC users. We used feature.usb.device.hostOs=MAC to fix the audio volume synchronization between TRIO and external device. We have upgraded to Firmware 5.5.2.11338 and this option is totally missing, XML tag is no longer accepted and volume does not synchronize with the connected device. Has this feature been removed or renamed or is it a bug?

 

Please advise.

4 REPLIES 4

‎10-04-2017 07:18 AM

HP Recommended

Hello Konrad,

welcome to the Polycom Community.

This feature was only in the UCS_5.4.4 release and was removed via VOIP-128042.

 

It should no longer be necessary to set this on the Trio and simply check on your Mac via System Preferences application (select "Sound", then select the "Output" tab, then select the Trio device), both the Trio and Mac volumes should be in sync.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-04-2017 07:23 AM

HP Recommended

We also use TRIO with chrome box for meeting and it has totally broken then compatibility. Option MAC worked for Chrome box for Meeting volume synchronization. How to fox it???

Was this reply helpful? Yes No

‎10-04-2017 07:32 AM

HP Recommended

Hello Konrad,

we only tested and support Windows PC's and Mac as listed within the release notes.

 

If this is now no longer working I suggest you get this into support so we can look at this or maybe even raise this for anything else than Mac / Windows via a Feature Request.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-04-2017 07:34 AM

HP Recommended

Yes, we are going that route as well.

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.