Trio 8800 cannot set static IP on WiFi connection

[SteffenBaierUK]

Hello @LXBerlin ,

Welcome to the HP community.

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

This is important especially in the future when someone finds this post in days, months, or years to come.

Please do not simply edit the original post but reply with the versions.

Please also check the other replies for any details as you have not provided us with anything.

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

Best regards

Steffen Baier

[a27z442_12]

Thanks again for the help.  I wasn't seeking warranty support but rather seeking a method of attempting to report the issue with the Application software not allowing WiFi to accept static IP addresses.  (We JUST got the phone, NIB, from Amazon.  Strange that it's been in the wild for so long already).  I've also been not able to focus on this project since I started this thread; until today.  I've flashed the Trio 8800 to 5.9.6.3432; and report that I am still unable to assign a static IP on the WiFi interface.

At this point, I've not tried provisioning the WiFi configurations to the device.wifi commands but rather using the telephone GUI (not web access, but via phone menus).  When I select the WiFi network to connect to I input the password and check the Advanced Settings checkbox, where I then specify Static IP (not DHCP), my IP and DGW, and the subnet (class C e.g. 24).  The phone comes up using DHCP and not the assigned static IP.  No problem with assigning a static IP on the Ethernet interface.

Management is wanting the phone to be "wireless only" (still using POE, yeah...) so a wirelessly assigned static IP is a must for my network environment.

[SteffenBaierUK]

Hello @a27z442_12 

you may misunderstand the community. Posting anything here does not automatically alert product managers. 

Like any other community forum, posting here only alerts others and us volunteers.

Opening a ticket can get this into support and bein looked at and a definitive answer provided.

Best Regards

Steffen Baier

[SteffenBaierUK]

Hello @a27z442_12 

I had a quick play with this and I can confirm your findings. Again this is just an acknowledgment from a volunteer and nothing else will happen because of this.

What you can try is the attached .ZIP file and unzip, and edit the Generic.cfg file to match:

• IP Address, DNS and gateway
• SSID to match your SSID
• Password to match your WPS2 Key
• WiFi Country https://en.wikipedia.org/wiki/ISO_3166-1_alpha-2 
• 2.4 or 5Ghz (Both do not work together)
• Web Interface Admin Password is set to 789

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<device 	device.set="1"
	device.net.enabled.set="1"
	device.net.enabled="0"
	device.wifi.enabled.set="1"
	device.wifi.enabled="1" 
	device.wifi.dhcpEnabled.set="1"
	device.wifi.dhcpEnabled="0"
	device.wifi.ipAddress.set="1"
	device.wifi.ipAddress="192.168.1.33"
	device.wifi.subnetMask.set="1"
	device.wifi.subnetMask="255.255.255.0"
	device.wifi.ipGateway.set="1"
	device.wifi.ipGateway="192.168.1.1"
	device.dns.serverAddress.set="1"
	device.dns.serverAddress="8.8.8.8"
	device.dns.altSrvAddress.set="1"
	device.dns.altSrvAddress="8.8.4.4"
	device.wifi.radio.band2_4GHz.enable.set="1"
	device.wifi.radio.band2_4GHz.enable="0"
	device.wifi.radio.band5GHz.enable.set="1"
	device.wifi.radio.band5GHz.enable="1"
	device.wifi.ssid.set="1"
	device.wifi.ssid="<Name_of_SID>
	device.wifi.psk.key="<password>"
	device.wifi.psk.key.set="1" 
	device.wifi.country.set="1" 
	device.wifi.country="GB" 
	device.wifi.securityMode.set="1"
	device.wifi.securityMode="WPA2-PSK" 
	device.baseProfile.set="1"
	device.baseProfile="Generic"
	device.auth.localAdminPassword.set="1" 
	device.auth.localAdminPassword="789"
	device.eulaAccepted.set="1" 
	device.eulaAccepted="1"
	device.showOOB.set="1"
	device.showOOB="0"
	prov.eula.accepted="1" />
<!-- Polling for new configuration daily between 01:00 and 05:00 with a postpone option -->
<!-- Enable device on a reboot to check provisioning server -->
<!-- https://community.polycom.com/t5/VoIP/FAQ-Automatically-automatically-check-for-configuration-changes/td-p/68444 -->
<polling	prov.polling.enabled="1"
	prov.polling.mode="random"
	prov.polling.period="86400"
	prov.polling.time="01:00"
	prov.polling.timeRandomEnd="05:00"
	prov.userControl.enabled="1"
	prov.userControl.postponeTime="00:15" 
	prov.startupCheck.enabled="1"/>
<!-- Set UK timezone -->
<!-- See https://documents.polycom.com/bundle/trio-ag-5-9-0-AA/page/r2732735.html for more countries -->
<tcpIpApp	tcpIpApp.sntp.olsonTimezoneID="Europe/London" />
<!-- Enable REST API -->
<!-- https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-REST-API/td-p/98914 -->
<apps	apps.restapi.enabled="1" />
<!-- Enable Web Interface for HTTPS -->
<!-- https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-Since-upgrading-to-UCS-5-1-1-and-running-LYNC-unable-to/td-p/59998 -->
<httpd	httpd.cfg.enabled="1"
	httpd.cfg.secureTunnelRequired="1"
	httpd.enabled="1" />
<!-- Enable English United Kindom for PhoneUI -->
<!-- https://community.polycom.com/t5/VoIP/FAQ-How-can-I-change-the-Menu-Language-of-my-Phone/td-p/4219 -->
<!-- Arabic_AE-->
<!-- Chinese_China-->
<!-- Chinese_Taiwan-->
<!-- Czech_Czechia-->
<!-- Danish_Denmark-->
<!-- DTGerman_Germany-->
<!-- Dutch_Netherlands-->
<!-- English_Canada-->
<!-- English_United_Kingdom-->
<!-- English_United_States-->
<!-- French_Canada-->
<!-- French_France-->
<!-- German_Germany-->
<!-- Hungarian_Hungary-->
<!-- Italian_Italy-->
<!-- Japanese_Japan-->
<!-- Korean_Korea-->
<!-- Norwegian_Norway-->
<!-- Polish_Poland-->
<!-- Portuguese_Portugal-->
<!-- Romanian_Romania-->
<!-- Russian_Russia-->
<!-- Slovenian_Slovenia-->
<!-- Spanish_Spain-->
<!-- Swedish_Sweden-->
<lcl lcl.ml.lang="English_United_Kingdom"	/>

The above also sets some additional stuff like the Web Interface forced to only use HTTPS, Accepts the EULA, Sets polling to every day, UK rimezone, English as language, London as a Timezone and enables the REST API.

In order to use this do as follows:

• Once edited store 0000000000.cfg and Generic.cfg on a Fat formatted max. 32GB Large memory stick
• Factory reset the Trio
• When the enter the new password prompt comes up enter the new password (I set the CFG after to use 789)
  Confirm this new password
• Next
• No do not confirm the EULA
• Plug the USB Stick into the Trio
• Enter the new password (as set above) as prompted
• Select Yes to provision from USB
• The phone will reboot a few times but should then pair to your AP and have the IP you selected

If you still have issue you can post here and other Volunteers can try and help and if nobody replies work with our Support Team.

Best regards

Steffen Baier