Re: Trio 8800 logitech cam in lack and white with UC 5.5.3 - HP Support Community

Anonymous · ‎01-05-2018

Hello,

I upgraded our lab Trio 8800 + colaborative kit using the logitech webcam C930 in the last UC version (5.5.3). Since that, the camera is catching the image in black and white (on the local screen and also on remote equipment during a call).

When we unplug and replug the camera, the image is in colour and come back to balck and white after some seconds. So the webcam is not faulty for me.

In the logs of the visual + I found this error message:

0105135343|mrcam|4|00|soMrUVC::getControls: IOCTL error: device=/dev/video0 fd=238 cid=0x980910(V4L2_CID_GAMMA) value=0 errno=22

Any ideas of waht could be the issue?

Thanks for assistance

SteffenBaierUK · ‎01-05-2018

Hello Laurent,

I noticed your post and I raised 1-8059220940 for you. I will work with you directly on this.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

SteffenBaierUK · ‎01-24-2018

Hello all,

As already stated this is with Polycom support and as a workaround please do the following:

Settings->Basic->Video->Camera Settings->Camera Preferences and click the "Reset" button located at the bottom of the page

I am closing this until this is resolved.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Trio 8800 logitech cam in lack and white with UC 5.5.3

Create an account on the HP Community to personalize your profile and ask a question