Solved: Re: Trouble after firmware upgrade - HP Support Community

Amenob · ‎04-09-2024

Sorry, I have an old Polycom VVX 201, I have done the firmware upgrade from the poly host and now I can't set the PSW because the old one that it was 456 doens't work. So I try to reset the phone using the MAC address but the phone doesn't reset.

Is there someone with this problem and it has solved it?

Thanks to everyone whio can help me.

SteffenBaierUK · ‎04-09-2024

Hello @Amenob ,

Welcome to the HP community.

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

This is important especially in the future when someone finds this post in days, months, or years to come. Please do not simply edit the original post but reply with the versions.

From our VoIP FAQ:

Oct 7, 2011 Question: What is the default standard Username and Password for a Poly Phone?

Resolution: Please check => here <=

and

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎04-09-2024

Hello @Amenob ,

Welcome to the HP community.

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

This is important especially in the future when someone finds this post in days, months, or years to come. Please do not simply edit the original post but reply with the versions.

From our VoIP FAQ:

Oct 7, 2011 Question: What is the default standard Username and Password for a Poly Phone?

Resolution: Please check => here <=

and

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Amenob · ‎04-09-2024

Hello,

and thank for this rreply .

I have to say that I solved this problem. After trying a few times to reset the phone, it suddenly reset and the default PSW (456) worked. Then I could set up a new admin PSW and set the phone to my SIP account.

Best Regards.

Amedeo Nobili.

Trouble after firmware upgrade

Create an account on the HP Community to personalize your profile and ask a question