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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎05-07-2024 09:58 AM

HP Recommended
Product: Polycom VVX 250

Over the past several months we've had several polycom vvx 250 desk phones randomly go dead overnight. When the user checks the phone in the morning the screen is black and no dial tone. If we unplug and replug the phone in (PoE), then the screen remains black but the buttons light up for a few seconds and then go black also, almost as if the phone is off. We've tried using a different ethernet cables, different ports and different switches but once they start showing those symtoms we can't seem to get the phone to come back on. Any ideas?

4 REPLIES 4

‎05-07-2024 10:03 AM

HP Recommended

Hello @poly41 ,

 

welcome to the HP Poly community. I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-07-2024 01:34 PM

HP Recommended

Hi,

 

I called them earlier but they weren't able to help me and suggested replacing the devices since they are out of warranty

Was this reply helpful? Yes No

‎05-07-2024 02:53 PM

HP Recommended

Hello @poly41 ,

 

what was the ticket reference you have been given or what MAC address did you use to open the ticket?

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-07-2024 02:55 PM - last edited on ‎05-07-2024 03:28 PM by Retired

HP Recommended

My ticket number is: [Personal Information Removed] and the mac address of the phone with the issue is [Personal Information Removed]

Was this reply helpful? Yes No
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.