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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!

‎04-17-2025 04:13 PM

HP Recommended

I have a VVX311 that we are trying to get functional so that we can replace a unit that is no longer working. The current version is 

5.5.2.9374 

 

Trying to get it updated with the latest firmware 5.9 but am unable to locate the proper file. The ones I have tried are not working. Any help is appreciated. I am trying to do this using an FTP server

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1 ACCEPTED SOLUTION

Accepted Solutions

‎04-18-2025 03:18 AM

HP Recommended

Hello @jkuder70 ,

 

Welcome back to the HP Poly community.

 

From our VoIP FAQ:

 

Oct 7, 2011 Question: How can I set up my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <= and you need Poly Lens now to get access to Poly Software.

 

or

 

Oct 11, 2011 Question: How can I troubleshoot configuration Issues via Log Files or the phone GUI?

Resolution: Please check => here <=

 

or

 

Oct 17, 2011 Question: How can I change Logging Levels or use Syslog?

Resolution: Please check => here<=

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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2 REPLIES 2

‎04-18-2025 03:18 AM

HP Recommended

Hello @jkuder70 ,

 

Welcome back to the HP Poly community.

 

From our VoIP FAQ:

 

Oct 7, 2011 Question: How can I set up my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <= and you need Poly Lens now to get access to Poly Software.

 

or

 

Oct 11, 2011 Question: How can I troubleshoot configuration Issues via Log Files or the phone GUI?

Resolution: Please check => here <=

 

or

 

Oct 17, 2011 Question: How can I change Logging Levels or use Syslog?

Resolution: Please check => here<=

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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Was this reply helpful? Yes No

‎04-18-2025 09:11 AM

HP Recommended

I tried downloading 5.9.8 to my ftp server and it does not appear to be taking it when it tries to updgrade.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.