VVX 410 multiple call from single line in multiple line phone

[Anonymous]

Hello Folks!!

I am using VVX 410 phone with line1 as ABC and line2 as XYZ, now upon holding an active call on ABC and placing a new call VVX 410 automatelly picks up XYZ line instead of ABC line, I tried to use call.stickyAutoLineSeize = "1", it seems to resolve the issue with VVX 500 phone but on VVX 410.

Both lines can handle morethan 1 call, multiple incoming calls can be handled by lines without any issue, it is just with outbound calls.

Phone is on 5.2 Version.

Any suggestions??

Regards,

Ronak

[SteffenBaierUK]

Hello Ronak,

welcome to the Polycom Community.

The Version 5.2.x is no longer supported and I can only ask you to test UC Software 5.5.0 or 5.4.4 instead.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

I applolozies, the version is 5.4.X.X not 5.2

[Anonymous]

Ny update please?

[DavidG23]

Hi,

I have the exact same issue, any fix ?

David

[SteffenBaierUK · Accepted solution]

Hello David,

welcome back to the Polycom Community.

Please open this with our support team.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Danny_Unger_360]

I didn't see it in the thread.. I think what you're looking for is the config parameter syntax:

<call call.stickyAutoLineSeize="1" />

This tells the phone to send the next call out on the primary line. This is necessary for things like FAC transfers to work, etc. Hopefully this helps as it's about 3 years late..