VVX 600 & Lync 2013 favorites

[SteffenBaierUK]

Hello Doum,

Certain features are by design and by common demand. If you require a change to this please follow up as explained below.

Please raise this via your Polycom reseller as a feature request via a Polycom sales engineer and provide a business proposal why this would be required.

Above is necessary in order to track this internally within Polycom and evaluate the request and prioritize this based on the feasibility and the general impact on other features.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

As i said, it's already done.

But what is the interest of a community forum if each time someone asks for a feature or reports a problem, the answer is "Please raise this via your Polycom reseller"

You, and I think another people, work for Polycom, you are here, you read the posts so if something write here is interesting, take it and do it if it's possible 😄

This feature is really important when you are in a mixed environment. We have a mix of Lync enterprise voice users, and old PBX users that are IM only in Lync. Our users want to pin users independantly of their telephony system. With Lync they can see presence, and click to call. But they can't click to call if a user is not Lync enterprise voice enable. This is understandable for a technician, not for an end user. It's not his problem.

[SteffenBaierUK]

Hello doum,

Feedback is usually provided to the product managers but as already outlined certain procedures have to be followed and evaluated.

As you have already done this please share the Polycom ticket reference or details so I can follow this up internally.

Best Regards

Steffen Baier

Polycom Global Services