• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎08-24-2017 08:21 AM

HP Recommended

Opened a ticket but it was promptly closed.

 

I guess we just return the VVX-D60 and go with another product?

Was this reply helpful? Yes No

‎08-24-2017 09:08 AM

HP Recommended

Hello Iters,

End Customers are unable to open tickets with Polycom support and I assume the answer given when my colleagues closed your ticket where to contact your Polycom reseller.

 

You have to follow this up the official way.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-14-2017 02:08 PM

HP Recommended

A couple things to note:  The VVX desk phone needs to be running a software version that supports D60 and you need to go to the desk phones web interface (or if your switch provides you another interface), settings, D60 settings, and make sure you have the box checked for "D60 Profile".  Once the D60 is enabled on your desk phone, you can plug the D60 base unit into it, hit the Home button on the phone then go to settings, features, VVX D60 Configuration and select your pairing method. 

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.