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‎01-21-2016 03:50 PM

HP Recommended

I have been trying ot upgrade my Polycom VVX1500 and used the instructions on the website using the BootBlock 2.9.0, RootROM 4.1.4, and SIP VVX 3.2.2 and no matter what i am trying i am receiving the same error: 

 

Application vvx530/2345-17690-001.sip.ld is not compatible with this phone! followed by the error there is not application present and then the device reboots. 

 

I am using an SFTP to point the phone to pull the configuration. Any help you can give will be greatly appreciated. 

3 REPLIES 3

‎01-21-2016 11:39 PM

HP Recommended

Hello AdamL,

welcome to the Polycom Community.

Is this the current Software on the unit or the Version you want to upgrade to?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-22-2016 05:00 AM

HP Recommended
This is the software I am trying to upgrade to.
Was this reply helpful? Yes No

‎01-22-2016 05:25 AM

HP Recommended

Hello AdamL,

thanks for clarifying some details.

 

Can we start with the following:

 

  • What is the currently installed software version on your VVX?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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