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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎03-16-2022 01:46 PM

HP Recommended

I am testing a VVX 250 on my Vonage business account.  The Vonage provisioning includes an option for a custom logo, but there is a vertical white line as part of the default display that messes things up.  I have swiped this photo (attached) from another post here about custom displays, because it shows the line I'm speaking of quite clearly.  How can I get rid of that thin vertical line down the middle?  TIA, Nathan

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-17-2022 06:08 AM

HP Recommended

Hello @nathankahn60 ,

 

Welcome to the Poly Community.

 

Pretty sure this is working as designed and I found an internal feature request ENH-3758

 

From our FAQ:

 

Jan 03, 2013 Question: How can I request a change aka feature request to the current Poly ObiEdition / UC Software?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎03-17-2022 06:08 AM

HP Recommended

Hello @nathankahn60 ,

 

Welcome to the Poly Community.

 

Pretty sure this is working as designed and I found an internal feature request ENH-3758

 

From our FAQ:

 

Jan 03, 2013 Question: How can I request a change aka feature request to the current Poly ObiEdition / UC Software?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-17-2022 10:48 AM

HP Recommended

Hi Steffen, I Just want to make sure I understand you correctly.

 

This thin vertical line is part of the Poly software and could only be changed if a feature request was implemented.  In that case I will just live with it.  It's obviously not important to others as I found no other messages regarding it.

 

Please confirm, thanks.

 

 

Was this reply helpful? Yes No

‎03-17-2022 11:15 AM

HP Recommended

Hello @nathankahn60 

 

yes

 

Replied via a mobile device 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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