• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎07-20-2012 10:42 AM

HP Recommended

I'm trying to set up the ldap corporate directory, but the corp dir on the phone only says please try again, looking at the syslog output, I see:

 

Jul 20 16:55:12 192.168.80.137 192.168.80.137 0720165508|ldap |4|00|ldapData::ldapConnBind:ldap_x_bind_s - rc=0x22 <Invalid DN syntax>
Jul 20 16:55:12 192.168.80.137 192.168.80.137 0720165508|ldap |4|00|cDynamicData::finalizeInit:finalizeInit Failed state=<2>

The ldap server is well established and working, my config is:

 

<dir>
  <dir.corp dir.corp.address="ldap://192.168.70.12"
  dir.corp.baseDN="ou=Staff,dc=autologic"
  dir.corp.filterPrefix="(objectclass=inetorgPerson)">
    <dir.corp.attribute
       dir.corp.attribute.1.filter=""
       dir.corp.attribute.1.label="Last Name"
       dir.corp.attribute.1.name="sn"
       dir.corp.attribute.1.searchable="0"
       dir.corp.attribute.1.sticky="0"
       dir.corp.attribute.1.type="last_name"
       dir.corp.attribute.2.filter=""
       dir.corp.attribute.2.label="First Name"
       dir.corp.attribute.2.name="gn"
       dir.corp.attribute.2.searchable="0"
       dir.corp.attribute.2.sticky="0"
       dir.corp.attribute.2.type="first_name"
       dir.corp.attribute.3.filter=""
       dir.corp.attribute.3.label="Tel Number"
       dir.corp.attribute.3.name="telephoneNumber"
       dir.corp.attribute.3.searchable="0"
       dir.corp.attribute.3.sticky="0"
       dir.corp.attribute.3.type="phone_number">
    </dir.corp.attribute>
    <dir.corp.backGroundSync dir.corp.backGroundSync.period="86400">
    </dir.corp.backGroundSync>
    <dir.corp.vlv dir.corp.vlv.allow="0" dir.corp.vlv.sortOrder="">
    </dir.corp.vlv>
  </dir.corp>
</dir>


4 REPLIES 4

‎07-20-2012 12:29 PM

HP Recommended
Hello Niall,

Have a look at the corporate directory FAQ and maybe lower the ldap logging level to 2

Best regards

Steffen Baier
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-01-2012 12:16 PM

HP Recommended

I used the following syntax and was able to get to work. The issue was the naming which I have highlighted in red.  

 

I am using Polycom 670 and 4.0

 

<dir>
  <dir.corp dir.corp.address="ldap://192.168.70.12"
  dir.corp.baseDN="ou=Staff,dc=autologic"
  dir.corp.filterPrefix="(objectclass=inetorgPerson)">
    <dir.corp.attribute
       dir.corp.attribute.1.filter=""
       dir.corp.attribute.1.label="Last name"
       dir.corp.attribute.1.name="sn"
       dir.corp.attribute.1.searchable="0"
       dir.corp.attribute.1.sticky="0"
       dir.corp.attribute.1.type="last_name"
       dir.corp.attribute.2.filter=""
       dir.corp.attribute.2.label="First name"
       dir.corp.attribute.2.name="givenName"
       dir.corp.attribute.2.searchable="0"
       dir.corp.attribute.2.sticky="0"
       dir.corp.attribute.2.type="first_name"
       dir.corp.attribute.3.filter=""
       dir.corp.attribute.3.label="phone number"
       dir.corp.attribute.3.name="telephoneNumber"
       dir.corp.attribute.3.searchable="0"
       dir.corp.attribute.3.sticky="0"
       dir.corp.attribute.3.type="phone_number">
    </dir.corp.attribute>
    <dir.corp.backGroundSync dir.corp.backGroundSync.period="86400">
    </dir.corp.backGroundSync>
    <dir.corp.vlv dir.corp.vlv.allow="0" dir.corp.vlv.sortOrder="">
    </dir.corp.vlv>
  </dir.corp>
</dir>

Was this reply helpful? Yes No

‎08-01-2012 01:31 PM

HP Recommended

Hello sangar,

welcome to the Polycom Community.

Thanks for getting back but these are just the labels the phone displays on the screen. The FAQ contains a working example and the original user has unfortunately not yet replied.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-01-2012 06:09 PM

HP Recommended

When incroporated the sytax that you have provided in FAQ, I was getting an error "Try Again". As soon i changed them to what I supplied, it started to work. I have it working curently with my configuration. Perhaps I am nissing some other parameter

 

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.