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‎01-13-2026 08:43 AM

HP Recommended
Product: Trio C60-M

i was required to update to the poly c60. upon receipt, the device is provisioned via ringcentral and is able to receive calls. the issue is the dialpad is missing. i can work around and find a dial pad by swiping the notification and getting to the previous call log. also, my firmware is stuck at 5.9.5.3153. i have not been able to update past that. 

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4 REPLIES 4

‎01-13-2026 08:45 AM

HP Recommended

Hello @0000user0000 ,

 

Welcome to the HP Poly community.

 

From our VoIP FAQ:

 

Oct 7, 2011 Question: How can I set up my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <= and you need Poly Lens now to get access to Poly Software.

 

Dec 04, 2015 Question:How can I provision/upgrade the software or provide configuration via USB for the Poly Trio, CCX, Edge E and/or Visual+?

Resolution: Please check this post => here <=

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎01-13-2026 09:35 AM

HP Recommended

i have attempted to add it to my lense account but there is no pin given on the device. the device says online where the instructions sent me to get the pin and nothing more

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‎01-13-2026 09:59 AM

HP Recommended

Hello @0000user0000 

 

follow the USB update FAQ:

 

  • Log into Lens, Manage > Software > Trio C60 > Download the ZIP file with the latest PVOS 9.3.1
  • Unzip
  • Place all files on a FAT32 formatted , max 32GB large USB Stick
  • Move from PC and plug into the side of the Trio
  • Follow the instructions aka enter the admin password

Once the Phone is on a current software you can still link it via the PIN to Poly Lens

 

Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-14-2026 08:53 AM

HP Recommended

Should the screen show any progress? I see no indication the update is taking place. 

22529.jpg

 

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