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wrd2093
Level 2
20 11 1 1
Message 1 of 41
142,441
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Solved!

High CPU for CxUIUSvc service

HP Recommended
HP EliteDesk 800 G5 Small Form Factor PC
Microsoft Windows 10 (64-bit)

Task Manager shows very high CPU with "CxUIUsvc Service"  (typically around 50%).

 

I understood this could be related to sound, so I reinstalled sound driver (sp111305.exe) from the HP support page.


This has not helped the performance - what is the service and is it save to disable?  Any fix to this issue?

1 ACCEPTED SOLUTION

Accepted Solutions
tc-maan
Level 2
1 1 1 9
Message 2 of 41
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HP Recommended

I have the same issue. Seems to me like a defective driver update from HP.

The solution for me was to just stop the "CxUIUScv Service" and set the startup type to "manual".

I'm using an USB-Headset so i don't know if this has an impact on the regular audio but so far I didn't encounter any problems after turning of the service.

View solution in original post

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tc-maan
Level 2
1 1 1 9
Message 2 of 41
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HP Recommended

I have the same issue. Seems to me like a defective driver update from HP.

The solution for me was to just stop the "CxUIUScv Service" and set the startup type to "manual".

I'm using an USB-Headset so i don't know if this has an impact on the regular audio but so far I didn't encounter any problems after turning of the service.

8 people found this reply helpful
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CBCFT
Level 1
1 1 0 3
Message 3 of 41
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Thank for this suggestion, which has fixed my high CPU usage, for the moment at least.  If being picky, though, is it not more a workaround than a solution?  I don't think I should have to mess about stopping services on a main-steam Windows PC?

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law251
Level 1
1 1 0 7
Message 4 of 41
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I had the same issue and took the same action but the only real solution is for HP to fix the problem.  I guess they don't bother to read these support boards ☹️

3 people found this reply helpful
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Chao_L
Retired
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145 136 16 583
Message 5 of 41
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I hear you. I will share this issue with the relevant team. Thanks for posting this issue in HP Support Community!

 

Chao_L


I am HP Employee
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Kibade
Level 1
1 1 0 7
Message 6 of 41
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Thanks Chao!

Can you please update this thread if there's a better fix provided by HP, even though the thread is marked as already solved?

I've just encountered the same issue on a client's computer and would prefer a more professional/permanent solution than disabling the service and hoping that doesn't cause other issues.

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Chao_L
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Message 7 of 41
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Definitely! If I find a better fix, I will share here. 


I am HP Employee
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Andrei_Vienna
Level 1
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Message 8 of 41
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I have the same issue. It is really annoying. 

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rkodog
Level 1
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Message 9 of 41
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Same here...

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jnanes
Level 1
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Message 10 of 41
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We are seeing this issue across many systems in our environment. We disabled the service and have not seen any negative impacts.

 

Hopefully HP can comment here. Is there a fix in the works ?

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