New Desktop Freezing/Locking up

[repelsteeltje]

Yes I did.

[repelsteeltje]

Hi Joe

Not It worked like a charm with HP diag (ran for 12 hours)

[repelsteeltje]

Question. what Hp software drivers do you have installed. I noticed  the last Hp software component installed was version 1.28.2197.0 (1/5/2021)

repelsteeltje

[PJ1231]

I am having the same problem.  Please advise as to what you all have done/will do to get this fixed.  Thanks all

[ChargerJoe]

I dont think I have the same HP as you. Though I seem to have the same problem. I have the HP ENVY TE01-1177c desktop/tower from Costco. I dont know where you referenced that driver (or firmware?) version, and I cannot find it. please tell me where to look and I can answer.

I am still having same problems even after reloading factory image win 10 home, from the site the HP tech recommended. I disable windows patches, and never ran the HP driver update via the support assistant tool. Froze in windows after a few hours.  I have run comprehensive HP diags from an F2 boot for days, and no errors. I am now running the HP PC Hardware diagnostics windows 1.6.7.0 with same system extensive test figuring that I am in Windows now concurrently, maybe it will crash on a test. 

[ChargerJoe]

I have the HP ENVY TE01-1177c desktop/tower from Costco. I opened an HP ticket and they told me to reinstall windows , so I did. see below same problems.

Case Number [personal info removed]: Your Case Has Been Closed CRM:0044622005486 (Jan 15, 2020)

I am still having same problems even after reloading factory image win 10 home, downloaded from the site the HP tech recommended. Since I know it crashes with all windows and HP updates, I tried to run it fromthe straight install with no updates. After windows install, I delayed  windows patches, and never ran the HP driver update via the support assistant tool. Froze in windows after a few hours.  I have run comprehensive HP diags from an F2 boot for days, and no errors. I am now running the “windows” HP PC Hardware diagnostics windows 1.6.7.0 with the same system extensive test, figuring that I am in Windows now concurrently, maybe it will crash on a test. 

[rdedmon]

Hi all,  I also purchased a HP ENVY TE01-1177c desktop/tower about a week ago.  I'm seeing the same system freeze.  Seems to be somewhat random and after a period of inactivity.    At first I thought the wireless mouse and keyboard usb ports were going into a sleep i.e. powered off,  however I have unchecked the power management options for the mouse,keyboard, USB Hubs,  "to turn off this device to save power" and that did not solve the "freeze".  

[rdedmon]

A quick follow up to my last post,  I  was just in the middle of actively using the mouse, and the system froze.  I had just added an analog clock visible on the desktop and the seconds hand froze in place, as well as the cursor.  

[lktruong]

At this point, we know that HP model Envy TE01-1177C has an inherent problem with freezing up.  It's not a random PC having this problem. It's every one of the PCs with the same build.  My PC was purchased from Costco for use as a backup for my existing 10 years old computer.  I didn't use it much after purchase. The day I found out about this problem was when I started to use it in extended period. By then, my Costco return period has expired. So I am stuck with it. Otherwise, it would long be shipped back to Costco or HP. I am not happy.

Although, the freezing problem is random. I have been using it off and on for the last 2 weeks, in short durations like 2-3 hours.  I have not experienced the problem since the last time. I have not left it running overnight. I have updated my PC to the latest Bio, Windows 10, and HP software.

[lktruong]

Rdedmon - Yes, all your description of the symptoms fits the problems with my PC to a tee.