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‎03-19-2021 02:00 AM

HP Recommended
Product: Example:Pavilion power
Operating System: Microsoft Windows 10 (64-bit)

i was resetting my laptop when suddenly its battery died, i charged it and turned it on. it could not find a booting system, i went on www.hp.com/go/techcenter/PCD I ags i followed the instructions and found out that my 1st drive's SMART Check had failed. i tried plugging in an usb with it installed but it doesn't let me open it up. they gave me a failure id.

1 REPLY 1

‎03-19-2021 08:48 AM

HP Recommended

Hello
the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!


You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

 Using the HP Cloud Recovery Tool (Windows 10, 7)

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Windows 11 22h2 inside , user

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