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- HP Community
- Desktops
- Desktop Boot and Lockup
- Re: For everyone who is having black screen after login prob...
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09-18-2017 01:56 AM
Hi
*****
>> I'm guessing its a bug in the HP image.
I disagree.
> I tried that first using the factory image in the recovery partition and the issue is present after completing updates.
What happens when you:
1. for a desktop, disconnect the Ethernet cable;
2. for a laptop, disable the wireless, or turn off the wireless router in your home;
3. restore using the factory image;
*****
Well i did that first. Obviously. These were 3 x 250 G6 brand new out tof the box. I'm an IT professional and i needed these made ready ASAP. The first thing we do is install W.U. All three black screened at login after updates. I restored from the factory recovery partition on the HDD. Completed W.U. and rebooted. All black screend AGAIN at login.
So... technically yes it was a MS update on the HP image that caused the issue.
*****
4. Connect to the Internet;
5. Run Windows Update, and watch it update;
6. Reboot, and see if applying the Microsoft (not HP) updates, has introduced the symptoms.
*****
I then followed my steps.
Media creation.
Installed to primary.
First setup.
THEN... Completed the exact same MS W.U. Rebooted. Presto. Fixed. x3.
So my assumption that its the HP image is justified imo.
09-18-2017 03:10 AM - edited 09-18-2017 03:11 AM
I've also had the black screen problem with a brand new Pavilion Power 15. Could reproduce it after restoring a Clonezilla SSD image that was taken right after I could boot to desktop. Running Windows Updates after that did break the logon process.
Solved it by installing a fresh version of Windows 10 from a USB drive.
Installing Windows Updates immediately after that didn't break it.
I then could install HP's drivers and software from their website without problems.
After solving the problem for me I contacted HP support in my country (Switzerland) - they are already aware of the problem and suggested disabling the app-readiness service if the problem should arise.
09-18-2017 04:04 AM - edited 09-18-2017 04:06 AM
Hi All,
since I installed the new windows update I started having the "slow startup and black screen problem", however the new patch released by hp solved the problem apparently.
The first time I used the patch it didn't worked (I had the feeling i did something wrong) but now I gave it another go and apparently the problem is "fixed". The result is the same as disabling the AppReadiness service.
So I would advise to try the following:
1. Activate (if previously disabled) the AppReadiness service
2. Restart
3. Login and WAIT the desktop to appear for 5-7 minutes (DO NOT open task manager or restart the AppReadiness service)
4. Download the patch "HP Image Enhancement for System Logon"
This is a list of compatible products
https://support.hp.com/soar-attachment/591/col77722-ob-193473-1-ob-193473-1_sp81965_releasedoc.html
5. Restart
This worked for me, hope it helps!
09-18-2017 04:42 AM
Thank you a lot! I was wondering why wasn't my explorer.exe working and trying to find ways to solve this problem but i didn't think about the apps that could interfeer with the start, so i'm glad you found it!
09-18-2017 08:21 AM
I had the save problem with a brand new HP Envy computer. I restored to a point prior to the update. The problem is that the computer still wants to do the update.
Please tell me how you disabled Windows UPdates in Windows 10. I cannot find it anywhere. I don't need to worry constantly about when one of these updates will cause me to lose so much time, effort and energy trying to fix my computer. Thank you.
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