(SOLVED) For everyone who is having black screen after login problems

[DigiDigiDigi]

I am having this problem intermittently. It seems to be associated with shutting down and pehaps the computer going to sleep.  

I noticed that if I just stop the App readiness servcie the desktop pops up immeadiately.  After that locks and resigning in seems to work normally.

So if you don't want to disable the App readiness service, and don't mind an extra step to login, once you get the black screen try going to task manager and stopping the App readiness service. Windows will restart it.

[Ian-from-Oz]

@DigiDigiDigi - Your solution is very interesting and I will try it later when I have time.

Can I please ask what you mean by 'locks' in this phrase:  "After that locks and resigning in seems to work normally."

[Jasonmb1]

I bought a new envy 13.3 touch and it was fine until a few days ago. Googling I've come across this page. So this was bought for school and my child now can't do her lessons ! It's.m not fit for purpose and HP need to release a proper fix. It seemed fine until an up update was done.

What can be done ? Work arounds are not acceptable.

[Jasonmb1]

A work around isn't a solution in my book ☹️

[Jasonmb1]

Disabled app readiness and this worked it seems however inthen installed the ho patch and it has reintroduced the issue !!!

Brilliant, well done HP.

[mdklassen]

> Can I please ask what you mean by 'locks' in this phrase:  "After that locks and resigning in seems to work normally."

Hold down the "Windows" key, and touch the 'L' key to "lock" your computer.

Later, press ENTER, and then sign-in with your Windows login password, to "unlock".

Obviously, somebody not knowing your password will not be able to use your "locked" computer when you are away from it.

[RebelRobot]

Thanks a ton for the feedback. Disabling the app readiness service did the trick.

[mdklassen]

>  2. If I succeed in disabling this service, how will I know when it can be re-enabled again?

Keep monitoring this forum.  I'm sure that somebody will post something when a "fix" works for them.

[Sour24]

It worked thanks

[br350]

I called HP support Friday, and they did the 'app readiness' fix with me. They called me back yesterday to see that my system (HP Pavillion x360) was still working okay.

Soooo, I basically baraged them with all the info from this thread! I said that disabling 'app readiness' was simply a short-term workaround, and they need to explain that clearly to less tech-savvy people like me.

When I reiterated that I cannot do Windows updates with 'app readiness' disabled, I got total dead silence on the other end. I pressed him for when a REAL solution would be available, and all I got was 'we're working with Microsoft' on it. They scheduled me for a call back next week to up date me on the progress with this.

I don't think I can return my HP as I've had it for over 6 weeks. I'm pissed. 😞 Husband tells me - should have bought the DELL!