Camera screen displays as black.

[KJS22]

When I try to take a picture with the built-in camera, my screen displays as black. The error code is WIN_20200331_14_29_38_Pro.

Thank you for any feedback you may offer!

[Echo_Lake]

@KJS22

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• Are you sure your computer has a camera? Many models of HP computers did not come with webcams.

While you respond to that, let's try these steps: 

Firstly, Look for the Kill Switch:

The switch is usually on the right-hand side of the PC, and when enabled will block the camera

Next step: Try a hard reset:

When Windows doesn’t see devices like cameras, sometimes it just needs to be forced to look again.  Try a power reset. 

Once detected, you should see the camera in the Device Manager.  Right-click the Start button and select Device Manager.  Expand the Cameras section to see your camera. 

• TIP:  You can disable the webcam here in the Device Manager by right-clicking on the camera and select Disable Device.  Don’t forget to enable it later if needed.

If the issue persists then  Install the driver:

Sometimes Windows needs the latest camera driver for the camera to function well.  While in the Device Manager, right-click on your camera and select Update Driver.  Then click Search Automatically for updated driver software.  The latest driver is always available via Windows Update.

More webcam resources:

You can find more webcam troubleshooting support here: https://support.hp.com/us-en/document/c03430151.  Or look through some of our community answers:

• Solved: Laptop can't find camera nor does it show in device manager error message 0xA00F4244 answered by Expert “EddyK”
• HP ENVY Camera not attached answered by Expert “EddyK”
• HP Webcam (Code 45) answered by Support Agent “Praveen196”
• Camera not working answered by Support Agent “Asmita6658”
• Camera answered by Support Agent “Echo_Lake”
• camera not working answered by Support Agent “Betty0610”

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.