EX950 SSD Serial Number not recognized

[thejaredhuang]

I have a EX950 that needs to be RMA'd, the online system will not recognize the serial number of the devices. Seems like this is a common problem. Could one of the admin's give me HP's contact information?

[Dragon-Fur]

@thejaredhuang 

• I will submit a request that someone take a look.

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[Riddle_Decipher]

@thejaredhuang I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

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[thejaredhuang]

PM sent, this seems like a common problem with the support site however.

[thejaredhuang · Accepted solution]

For anyone with the same issue just email Multipointe directly. Their email is on the back of the SSD packaging as well as on their website

https://www.multipointe.com/contact/

I got an RMA within 1hr compared to 1 week of run around with HP.