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product Number: 3eg51ua#aba
model: 17-ae152nr
So my computer starting going really slow, I powered it off and back ok the HP screen started loading and I walked away to let it reboot.
came back 20 minutes later and the screen was black. Only the power key worked. I removed the mouse fob and power cord. Tried to reboot again and nothing.
I then powered it back on and pressed F11 the HP logo appeared with “please wait” it’s been spinning for 6 hours. I’m so lost I don’t know what to do.
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Hello
this is a recorded response (macro))
we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer
HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop:
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support
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Product number | 5EG51UA |
17-ae152nr Product Specifications
try full test
HP PCs - Testing for Hardware Failures | HP® Customer Support
give result here
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Is it ok to shut it down while it’s in this state? I can’t get beyond this. So I would have to power it off
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Hello
the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!
You can try to help yourself with this tutorial (sorry not fully translated)
que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574
Using the HP Cloud Recovery Tool (Windows 10, 7)
You can try several things in order to try to recover your data, I give some explanations here, but in French!
You can try a bootable cd / dvd type live cd (linux)
https://www.online-tech-tips.com/computer-tips/how-to-retrieve-windows-files-using-a-linux-live-cd/
you can try removing the hard drive, in order to connect it to another computer internally, or with a usb adapter!
https://www.muo.com/tag/connect-get-data-off-hard-drive/
If your disk is not completely out of order, this gives you a small chance
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