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Knich626
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After F11

HP Recommended
HP ENVY
Microsoft Windows 10 (32-bit)

03730FD7-DC9D-45B3-8E5B-E30C276C1EE5.jpeg

product Number: 3eg51ua#aba

model: 17-ae152nr

 

So my computer starting going really slow, I powered it off and back ok the HP screen started loading and I walked away to let it reboot. 

came back 20 minutes later and the screen was black. Only the power key worked. I removed the mouse fob and power cord. Tried to reboot again and nothing. 

I then powered it back on and pressed F11 the HP logo appeared with “please wait” it’s been spinning for 6 hours. I’m so lost I don’t know what to do. 

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Prométhée
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Hello


this is a recorded response (macro))
we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support

 

and for a laptop:

 

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support


Expert volontaire :Forum Fr 17-10-2009 :

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Knich626
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Hello! 

product Number: 3eg51ua#aba

model: 17-ae152nr

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Product number
5EG51UA

 17-ae152nr Product Specifications

 

try full test

HP PCs - Testing for Hardware Failures | HP® Customer Support

give result here

 

 


Expert volontaire :Forum Fr 17-10-2009 :

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Knich626
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image.jpg

 Is it ok to shut it down while it’s in this state? I can’t get beyond this. So I would have to power it off 

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Knich626
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Processor check;passed

hard drive smart check: passed 

hard drive short dst check: failed

failure id: RL7F-9B7AJP-MFGJ2K-60W603

 

Hard Drive 1- Primary HDD Bay

 

System Tests: Failed

current version: 7.3.0.0

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Hello
the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!

You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

 Using the HP Cloud Recovery Tool (Windows 10, 7)


You can try several things in order to try to recover your data, I give some explanations here, but in French!

You can try a bootable cd / dvd type live cd (linux)

 

https://www.online-tech-tips.com/computer-tips/how-to-retrieve-windows-files-using-a-linux-live-cd/

you can try removing the hard drive, in order to connect it to another computer internally, or with a usb adapter!

 

https://www.muo.com/tag/connect-get-data-off-hard-drive/
If your disk is not completely out of order, this gives you a small chance

 




Expert volontaire :Forum Fr 17-10-2009 :

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Knich626
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Thanks for your help, it won’t power on any more. I will take it in for warranty exchange. 

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