cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
2 1 0 0
Message 1 of 4
155
Flag Post
HP Recommended

Solved!

How shall I install operating system after hard drive replacement of my hp all in one 24-b016?

Example: Pavilion all-in-one-24-b016
Microsoft Windows 10 (32-bit)

Hello, I bought this HP Pavilion all-in-one-24-b016 computer in Sep., 2016. A couple days ago, when I turned on the power, it appeared blue screen. Following the instructions on the screen, I did hard drive test, but failed. So I bought a new hard drive, installed, then passed the hard drive test. However I was asked to install the operating system, which I don't have now since there was no OS CD (with drivers) given to me when purchasing this computer in 2016. Yesterday I visited the hp web, tried to find downloading the OS and drivers, but could not get them. Please help me to go forward with this issue. Thanks.

3 REPLIES 3
Level 20
Level 20
114,408 104,586 16,500 25,327
Message 2 of 4
139
Flag Post
HP Recommended

Solved!

How shall I install operating system after hard drive replacement of my hp all in one 24-b016?

Hi:

 

You have two options.

 

Pay HP for recovery media which you can order at the link below...

 

https://support.hp.com/us-en/mediaorder/HP-Pavilion-24-b000-All-in-One-Desktop-PC-series/10734614/mo...

 

Install W10 for free by creating a bootable W10 installation USB flash drive with the Media creation tool at the link below.

 

Make the 64 bit installation media.  Your PC is only supported for W10 64 bit.

 

You will need access to another working windows PC for this process.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-24-b000-All-in-One-Desktop-PC-series/10...

Highlighted
New member
2 1 0 0
Message 3 of 4
75
Flag Post
HP Recommended

Solved!

How shall I install operating system after hard drive replacement of my hp all in one 24-b016?

Hello Paul,

Thank you very much for your clear instructions. I took the 1st option you suggested, paid HP for recovery media and ordered the recovery kit, which will take a few days to be delivered. Once the package arrives, I will let you know how it works.

Best wishes, Lin

Reply
0 Kudos
Highlighted
Level 20
Level 20
114,408 104,586 16,500 25,327
Message 4 of 4
66
Flag Post
HP Recommended

Solved!

How shall I install operating system after hard drive replacement of my hp all in one 24-b016?

You're very welcome, Lin.

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation