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Locked

‎02-24-2025 11:34 AM

HP Recommended
Product: HP Pavilion All-in-One - 24-b227c
Operating System: Microsoft Windows 10 (64-bit)

accidently dropped sign on PIN #, lost password, MS Windows 10 locked computer. Used several options trying to reset password. even waited 3 months before trying reset password. purchased recovery disk, will not boot. I've tried so many ways to try and change the password that I'm sure what to use. I have a recovery code but do not know where to enter it?

1 REPLY 1

‎02-24-2025 12:42 PM

HP Recommended

Hello @ChetSar ,

 

Welcome to the HP Poly community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

 

For cases related to BitLocker issues, please contact Microsoft Support.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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