Tyler_Steele Top Student
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Right Click on the Desktop, and the Screen Goes Black

HP ENVY Curved All-in-One PC 34-b0xx
Microsoft Windows 10 (64-bit)

So when I am at the desktop and I want to open up my options for the desktop, I right click, the mouse has a blue loading circle come up next to it and then my screen goes black. The screen comes right back on right after, but the options box never comes up. I can right click on the apps on the desktop and everything works as usual. 

 

I updated to the new BIOS system last night and updated a few other items as well through the HP Support Assistant window.

 

This is really frustrating me, so any help will be very much appreciated!

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Tyler_Steele Top Student
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Right Click on the Desktop, and the Screen Goes Black

Alright, update. I tried to do a system restore to the point before I did the BIOS update, and when it got done doing everything an error came up saying that the restore failed. But what is really weird, is now I can right click on the desktop and everything works as usual. Any advice on what I should do next?

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Right Click on the Desktop, and the Screen Goes Black

Alright, update on that update.. Now I right click on the desktop again, and it's back to doing what it was doing again. Right click and screen goes black and then comes back on.

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Right Click on the Desktop, and the Screen Goes Black


@Tyler_Steele wrote:

So when I am at the desktop and I want to open up my options for the desktop, I right click, the mouse has a blue loading circle come up next to it and then my screen goes black. The screen comes right back on right after, but the options box never comes up. I can right click on the apps on the desktop and everything works as usual. 

 

I updated to the new BIOS system last night and updated a few other items as well through the HP Support Assistant window.

 

This is really frustrating me, so any help will be very much appreciated!


So I have fixed the issue on my own. I searched the internet for some help. There is this application that I used called shellexview. I went through and found the culprit that was causing my issue, PdiShellExt Class Yes Context Menu HP Display Control 2.3.17.0 HP Display Control Portrait Displays, Inc. No No No No No No C:\Program Files\Portrait Displays\HP Display Control\PdiShellExt.dll {5F8D079B-8CE6-4F58-BF10-55C1B68D88F3} 5/18/2018 1:32:30 PM 2/11/2019 12:55:14 AM No DesktopBackground A 186,208 No. For whatever reason, when I disabled the PdiShellExt, there isn't anymore issues with right clicking.

 

Hope I help someone out in the future with this!

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