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Message 1 of 3
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Flag Post

THIS IS A FORMAL COMPLAINT - Case number [Private information] has been created [Private information

HP Recommended
HP Pavilion 595-p0084
Microsoft Windows 10 (64-bit)

On July 12, I started to lose my WiFi card and no wireless connection; a few days later, I got my first BLUE SCREEN. After fixing the problem, it was working, and even though I was losing my wireless connectivity, I was still able to work from home... And conveniently a few days after my warranty expired, I got a blue screen, which is commonly referred to as the "blue screen of death." I kept getting this blue screen almost constantly, and then yesterday, July 24, my desktop decided that it will no longer boot or repair. So I wanted to make a complete recovery. It was not possible. Now, precisely around the time, that warranty is expired, I have a piece of plastic brick that has no function. I wanted to order a recovery desk, and it was $60. I will file a complaint also with the FTC consumer protection site as well. It is incomprehensible that HP does not have an email address that we can send any positive or negative feedback. EXTREMELY frustrating, aggravating, especially we are working from home due to COVID. A company like HP should have better customer service.

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Level 15
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Message 2 of 3
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HP Recommended

@semse333 

 

Your ire has been noted.

 

Case number notwithstanding - it is unlikely my suggestions would be welcome at this point. 

 

That said,

Request for an Assist

 

  • I will submit a request that someone take a look.

Worth Noting

  • Our Community is not HP Technical Support.
  • Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP Support.
  • The time frame (how long it takes) for a response is not controlled by the Community.
  • If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

 

Note to those reading:

  • Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims – don’t be next.
  • Please do not post any personal or case information here - we cannot make use of the data. 
  • Posting personal information at a public site increases your risk from rats and scammers.

 

 

Dragon-Fur

0 Kudos
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HP Support Agent
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Message 3 of 3
Flag Post
HP Recommended

Hi @semse333

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation