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‎10-04-2023 12:08 PM

HP Recommended
Product: HP All-in-One 27-dp0005ur
Operating System: Microsoft Windows 10 (64-bit)

HP All-in-One 27-dp0005ur The System BIOS update failed unable to open BIOS Image file. Win+B didn’t help, BIOS updated but the problem is remaining. And for some reason I can’t download the driver from official page of this computer. Can you help me finding BIOS update file? And how exactly I need to update it?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-04-2023 12:36 PM

HP Recommended

Hi:

 

Your PC has a MonkP motherboard with a SSID of 86F3

 

HP All-in-One 27-dp0005ur Product Specifications | HP® Customer Support

 

The same problem happened with the PC's with the MonkD motherboards too.

 

Here is the BIOS download page for your PC:

 

Driver - HP All-in-One PC 27-dp0000a (7TT92AV) | HP® Customer Support

 

Download and run the BIOS update on another PC.

 

It should only give you the option to create a BIOS recovery drive.

 

Get a USB flash drive and let the file create the USB recovery drive.

 

When the BIOS recovery drive creation is completed, this set of instructions should appear:

 

1. Power off the device to be recovered.

 

2. Insert the USB flash drive into a USB port.

 

3. Power on the device.

 

4. The device may reboot up to 3 times with indicator lights on the keyboard flashing, or the screen appearing blank for short time.

 

Hopefully, that will fix the problem for you.

 

That would be the only suggestion I can offer, as there are no BIOS previous updates you can go back to.

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎10-04-2023 12:36 PM

HP Recommended

Hi:

 

Your PC has a MonkP motherboard with a SSID of 86F3

 

HP All-in-One 27-dp0005ur Product Specifications | HP® Customer Support

 

The same problem happened with the PC's with the MonkD motherboards too.

 

Here is the BIOS download page for your PC:

 

Driver - HP All-in-One PC 27-dp0000a (7TT92AV) | HP® Customer Support

 

Download and run the BIOS update on another PC.

 

It should only give you the option to create a BIOS recovery drive.

 

Get a USB flash drive and let the file create the USB recovery drive.

 

When the BIOS recovery drive creation is completed, this set of instructions should appear:

 

1. Power off the device to be recovered.

 

2. Insert the USB flash drive into a USB port.

 

3. Power on the device.

 

4. The device may reboot up to 3 times with indicator lights on the keyboard flashing, or the screen appearing blank for short time.

 

Hopefully, that will fix the problem for you.

 

That would be the only suggestion I can offer, as there are no BIOS previous updates you can go back to.

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-04-2023 01:26 PM

HP Recommended

THAT WORKED! Thank you so much!

Was this reply helpful? Yes No

‎10-04-2023 01:28 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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