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‎02-23-2019 11:33 AM

HP Recommended
Product: HP PROONE 400 G2 TOUCH
Operating System: Microsoft Windows 10 (64-bit)

I have HP PROONE 400 G2 TOUCH with preinstalled Windows 10 Pro. My HDD failed and i put SSD. I installed windows 10 pro using Windows Creation Tool and after first restart i got message "Boot Device Not Found" (3F0). I tried everything and i find out that after i get into BIOS and save changes it boots to the windows. It completed windows setup but after next restar i got same message again. So for now, only solution to get to the windows is that i go to the BIOS, save changes and then i get into windows. I hope someone can help me

 

P.S. i found similar thread and he said that he found solution on youtube video but when i click on link i get message Video Unavaible (https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Boot-device-not-found-Hard-disk-3F0/td-p/4...)

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-23-2019 12:55 PM

HP Recommended

@aldinze 

 

This is a long shot but would you have an Intel Pro2500 SSD installed???

 

REO

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10 REPLIES 10

‎02-23-2019 12:19 PM

HP Recommended

Welcome to the HP Support Community  @aldinze 

 

Is your BIOS upto date???

 

HP ProOne 400 G2 System BIOS (N13)

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-proone-400-g2-20-inch-touch-all-in-one...

 

REO

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‎02-23-2019 12:30 PM

HP Recommended

BIOS version is 2.03 01/07/2016

 

 

i ll try now to update BIOS

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‎02-23-2019 12:47 PM

HP Recommended

I tried to update BIOS through windows, everything went ok and i told me to restart pc, when restarted i got message that it cant find BIOS files to update...  Then i gone to BIOS and updated directly from it and now BIOS version is 02.36. After update it booted to windows, when i restarted same message "no boot device".....

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‎02-23-2019 12:55 PM

HP Recommended

@aldinze 

 

This is a long shot but would you have an Intel Pro2500 SSD installed???

 

REO

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‎02-23-2019 01:03 PM

HP Recommended

yes 😮    here is exact model   "SSDSC2BF180A5L"

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‎02-23-2019 01:13 PM - edited ‎02-23-2019 01:16 PM

HP Recommended

@aldinze 

 

WOW

 

I hope this is it???

 

Advisory: HP Desktop and Notebook PCs - Intel Pro2500 SSD May Fail to Boot; Error 3F0 Is Displayed:

 

https://support.hp.com/us-en/product/hp-proone-400-g2-20-inch-touch-all-in-one-pc/7638343/document/c...

 

Intel Solid State Drive (SSD) Firmware Update:

 

https://ftp.hp.com/pub/softpaq/sp82501-83000/sp82528.exe

 

REO

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‎02-23-2019 04:34 PM

HP Recommended

i cannot update firmware on this disk, i tried everything, nevermind i ll get new ssd on monday and i ll tell you if that solved the problem

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‎02-23-2019 05:25 PM

HP Recommended

@aldinze 

 

I was hoping we got to it in time???

 

In the "Advisory" it said:

 

The drive may be detected intermittently and the OS may load after several attempts to boot up, however the drive eventually fails to be detected.  

 

Let us  know the result of replacing the SSD.

 

REO

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‎02-25-2019 10:34 AM

HP Recommended

I replaced that intel disk with kingston a400 and everything is ok now. Thanks for help 😉

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