HP Desktop Support Utilities 'missing required driver'

[Pallipurath]

Hi @Mrmatt1 

Thank you for your response. 

  

Unfortunately, there are no other actions we can take through this route. I recommend contacting our phone support for more assistance. 

  

This may necessitate a one-on-one conversation to resolve the issue via remote assistance. 

  

We recommend taking the conversation to our phone support team. They'll work with you one-on-one to get the issue sorted, possibly with some remote assistance magic. 

  

1) Click on this link— https://support.hp.com/contact 

2) Add or select the product, and change/select your region. 

3) Enter the serial number of your device or select Let HP detect your product option. 

4) Choose "other" option from the list 

5) Select the "continue to contact" option. 

  

You should see the HP phone support number or chat option listed. 

They will guide you further. 

  

Or, you may also visit the nearest HP authorized service center; the service team will check and assist you. 

Kindly follow this link to locate the nearest HP service center:    https://support.hp.com/us-en/help/service-center 

(Select the country from the dropdown menu and enter the city name or pincode.) 

Have a wonderful day! 

  

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

  

Regards, 

[Mrmatt1]

I'm not going to bother with it then.

[Mrmatt1]

To clarify:

There are probably other ways to obtain the information this utility claims it can provide  (e.g. HP App, HP Support Assistant).

I don't know why there's an issue installing it, but I don't seem to be having the same problems with other programs ?

Anyway, it's probably not needed.