Brand new Hp pavilion touchsmart shows black screen after login

[Milesjr]

I have tried just about everything I have a HP Pavilion 23 touch smart and once I log in I t automatically just goes black with I've pressed F11 multiple times and other function nothing will display except my mouse please advise

[old_geekster]

@Milesjr

It would be better if you start your own thread on the Forums.  You will get far better help if you do.

[juleswemco]

( Seems there's a problem with Windows 8.1. )

Yes this worked for me too...,but now after it reset it gave me a message that it doesn't know my password or I'm not able to get access...what next?

[Texastornado17]

Hi I have an HP pavilion 23, locked up the other day so I just powered off by pressing on/off button. Now all I get is a black screen after turning on and putting in password . Cursor can be seen and can move it around I tried the suggestions above but didn't work. Is there anything else I can try? Thanks so much!

[old_geekster]

@Texastornado17,

It would be better if you start your own thread on the forum.

[karrinanana]

My computer doesn't do anything when I press f11 after starting it and I'm having the same problem

[karrinanana]

I'm having the same problem but my computer does nothing after I keep pressing f11 after starting

[Intrvler]

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@karrinanana wrote:
I'm having the same problem but my computer does nothing after I keep pressing f11 after starting

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You must press Control+F11 at the same time. If you press only F11 it will not work. When the F11 is raised on the key it means you either must press the Control+F11 or Shift+F11...anyway...it will take pressing two keys, not just one.

[panch013]

When I try to refresh PC as you mentikned, I get the drive where windows is installed is locked. What should I do?

[Trooperrat]

Thank you very much for this information. System Refresh, albeit taking next to forever to accomplish, fixed this same problem everyone else was having. Saved me the expense of taking it to a computer repair place!