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‎03-30-2023 05:30 PM

HP Recommended
Product: HP Pavilion All-in-One - 27-a112

Hp does not have this driver and I am not able to identify the manufacturer of the hardware. The HID is missing from the Device list so I am not able to enable it because it is simply not there, and Windows 10 does not identify it either.

Category:
4 REPLIES 4

‎03-31-2023 05:36 AM

HP Recommended

hi

there is Firmware, do you  try it ?

Touch screen Firmware for AIO Pavilion 27

Auto-V3005 Rev.A1.3 MBMar 9, 2017

Download

in general if you have nothing present in the device manager, in error, you will not be able to install drivers if the hardware is not recognized

 

https://support.hp.com/us-en/product/hp-pavilion-27-a100-all-in-one-desktop-pc-series/12079711/model...

 

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‎03-31-2023 09:25 AM

HP Recommended

Yes I tried as well as 4 different service techs from HP. I was told I have to find someone that has the same model with a working touchscreen and then they can help.

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‎03-31-2023 09:55 AM

HP Recommended

you are likely to wait a good time
even if the models are different, see if it can help

https://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/touchscreen-on-HP-Pavilion-All-in-One-...

https://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/Touch-Screen-stopped-working/m-p/79176...

https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/Touchscreen/m-p/8428608

https://h30434.www3.hp.com/t5/forums/searchpage/tab/message?filter=location&q=touchscreen&location=c...

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Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎04-19-2023 07:47 PM

HP Recommended

The HID touchscreen option in device Manager is missing and Scan for hardware doesn't recognize it so that did not solve my problem..

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