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NikolaPopovic
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HP USB-C mini dock - HDMI port suddenly does not work as of today?

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HP ENVY x360 with USB-C Mini dock
Microsoft Windows 10 (64-bit)

Hi guys,

Last week I have received the HP USB-C min dock, to connect a second screen to my HP laptop. This morning I arrived at work and plugged in the laptop into its power and also attached the USB-C mini dock to the laptops input for it, like I did each day last week.

Only this morning the HDMI does not get recognized in the USB-C??

I have used both USB ports + the Ethernet cable on the back and the last port used is the  HDMI one, which suddenly does NOT work anymore??

I ofcourse checked all the inputs in the monitor and the hub itself. I plugged the HDMI directly in the laptop and this works, but when using it via the dock it doesnt work anymore. So its not a broken HDMI cable..

I have the latest USB-C mini dock drivers installed.

I restarted the laptop, etc. multiple times, but no success?


Is the input broken by itself just like that? Or is this a common issue?

Please help! Thanks in advance.

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NikolaPopovic
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NikolaPopovic
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NikolaPopovic
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Okay... After the weekend I start the laptop again and plug in the dock and now it doesnt recognise the HDMI via the USB-C at all anymore...?


This USB-C DOCK is only giving problems now. All latest drivers are installed, etc.

Why is this happening? It work fine the first couple of days, but now it's not working at all anymore.

Plugging th HDMI directly in the laptop (so not in the HUB) works.. But this is not the setup I want..

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Riddle_Decipher
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@NikolaPopovic Here's a few details that should help you understand why it may not work:

Hardware compatibility of the USB Dock,

Only Compatible with:

  • HP x2 1012 G2 Tablet;
  • HP x2 612 G2 Tablet;
  • HP ProBook 470 G5;
  • HP ProBook 450 G5;
  • HP ProBook 440 G5;
  • HP ProBook 430 G5;
  • HP Elitebook x360;
  • HP ChromeBook 13 G1;
  • HP EliteBook x360 1020 G2;
  • HP EliteBook Folio G1;
  • HP EliteBook 1040 G4

If your device is not in the above list, it may or may not work.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
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NikolaPopovic
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Hi Riddle,

1. Like I said before the dock + external screen had no problems the first couple of days and suddenly from the 5th day it completely stopped working and doesnt recoginse the HDMI input in the mini-dock...

2. I have this HP laptop: 


Your link to the webstore page NOWHERE lists the list of compatible products, like you pasted in your answer?? 

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Riddle_Decipher
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@NikolaPopovic I'll attach a screenshot to help you navigate to the page I'm referring to, that said, if a product is not compatible, it may work for some time or may not work at all, there's no guarantee that it would work unless its a part of the list,

That said, here's the screenshot:

 

 

Scroll down to find the details.

I hope that helps!

Riddle_Decipher
I am an HP Employee

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