cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Prométhée
Level 16
9,514 9,373 967 3,374
Message 11 of 23
Flag Post
HP Recommended

Sorry I can't understand you for everything
you say :
"The display screen is blue, not the error blue. It seems the video pallet is bad which came from a diagnostic test."
so you did a test with an HP tool?
so, you could see something, the error message extracted, what is it?

"I have been in the bios and cannot locate the two items you referenced."
i just ask you, if you can open the bios, and if the display is normal here

another question, I read:
Microsoft Windows 11
but original Windows 10 Home 64 operating system
an error, or did you change the system?
Maybe you just have a problem with the drivers


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button 
Desktop-Knowledge-Base





1 person found this reply helpful
Was this reply helpful? Yes No
atticcuss
Author
Level 1
14 13 0 0
Message 12 of 23
Flag Post
HP Recommended

I used the HP toll to find problems, many times.  Also visited other sites that I cannot remember to see if there was something else out there to help me.

 

The bios is fine.

Ran HP.com/go/pddiags and ran F2 diagnosics,  The computer test had the failure code as follows -

Video(P)OTWCQ1-AA4ASD-QF8U3F-QZDT03

I hope the last four are correct, it may be a 2 instead of a Z

 

Drivers updates run, all fine.

 

Not sure about the Windows 10 vs Windows11.  I will have to get back to you with this one.

 

Ran HP PC Hardware Diagnosis UEFI HPcomputers from HP Support.

hp.com/go/techcenter/pcdiags.

 

I have been working on this thing for so long I have forgotten half of what I did.  System runs fine.  The all blue and gray wouldn't be a problem, but it is hard on my eyes.  I don't know if it prints in color as my printer also bit the dust at the same time. 

 

When I turn on the system, I get this flickering note while it is loading that the input signal VGA not found.  I had to purchases a VGA to VGA cable to connect the monitor to the PC.  Monitor is new, the PC is one year old. 

 

I have downloaded the Docks and Display Diag v1.2.0.0

Also the Remote Diagnosis, just in case.

 

So I am at a loss.

 

Thank you.

 

 

 

 

 

Was this reply helpful? Yes No
Prométhée
Level 16
9,514 9,373 967 3,374
Message 13 of 23
Flag Post
HP Recommended

hi

try and check

https://support.hp.com/fr-fr/eas/failureid?origin=DiagSite

your code didn't work for me

but if there is a problem with the integrated video, it would be nice to try borrow a small video card, rather than buy one, I can not guarantee it will be better

180 W Gold efficiency power supply

for example

NVIDIA® GeForce® GT 1030 (2 GB GDDR5 dedicated)

https://support.hp.com/us-en/product/hp-slim-desktop-pc-s01-pf1000i/32482421/document/c07027469

I'm afraid I can't do more than that to help you
Otherwise, go to an IT professional


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button 
Desktop-Knowledge-Base





1 person found this reply helpful
Was this reply helpful? Yes No
atticcuss
Author
Level 1
14 13 0 0
Message 14 of 23
Flag Post
HP Recommended

Windows 11 is what is on my PC.

 

Was this reply helpful? Yes No
atticcuss
Author
Level 1
14 13 0 0
Message 15 of 23
Flag Post
HP Recommended

Thank you for all the work you have done.  This has been a journey.  Glad I joined this community.  

May take it to a computer repair person.  

 

Have a wonderful week.  You are a blessing.

 

 

 

Was this reply helpful? Yes No
Prométhée
Level 16
9,514 9,373 967 3,374
Message 16 of 23
Flag Post
HP Recommended

Thank you, it touches me a lot
Have a happy holiday end of year
all my wishes

 


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button 
Desktop-Knowledge-Base





1 person found this reply helpful
Was this reply helpful? Yes No
atticcuss
Author
Level 1
14 13 0 0
Message 17 of 23
Flag Post
HP Recommended

I have tried on every Accept button and it doesn't work right now for some unknown reason.  I will try again tomorrow.  Happy Holidays and thanks again.

Was this reply helpful? Yes No
Prométhée
Level 16
9,514 9,373 967 3,374
Message 18 of 23
Flag Post
HP Recommended

Hello
the subject has been marked, at the beginning
This can be misleading, maybe you are trying to click on my signature gif?

⬇️


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button 
Desktop-Knowledge-Base





1 person found this reply helpful
Was this reply helpful? Yes No
atticcuss
Author
Level 1
14 13 0 0
Message 19 of 23
Flag Post
HP Recommended

I still cannot make the Accept button work.  

 

Thank you for all your hard work.  Hope this helps someone else.

Was this reply helpful? Yes No
Prométhée
Level 16
9,514 9,373 967 3,374
Message 20 of 23
Flag Post
HP Recommended

https://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/How-to-replace-graphics-card-in-HP-sli...

Do you see the answer here, in green with writing
✔️accepted solution
For me you have already marked the answer may be by mistake here, but so you can't have a button anymore, if it is!

 

Thanks to you, it's always nice to have people like you

 


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button 
Desktop-Knowledge-Base





1 person found this reply helpful
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation