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Fbsntk
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I need to know the Escalation Matrix HP India

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20kd Monitor

I am writing this regarding bad support from HP. I have complaint with one of my HP product and i already registered the complaint. In related with the complaint they are asked the images of the same. I already shared it with them. After that they told me " while observing the images found that there is a physical damage, so they can't help. I need to send the product to HP Care". I have onsite warranty for this product. They only checking the images and observed there is a damage. How..? I 100% sure about the product has no physical damage. They are not willing to check it physically by visiting onsite. What to do..? I have onsite warranty they need to check it here. in my area there is no HP Center for Repairing Monitors.

 

If available pls provide HP Service Head - India contact details


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The_Fossette
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@Fbsntk

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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