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MarkM1970 Honor Student
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Resolution Changed on TouchSmart300 PC

HP TouchSmart 300 PC
Microsoft Windows 10 (32-bit)

Screen resolution changed suddenly yesterday. Screen looks stretched out wide.

HP website says resolution should  be set to 1600x900, but that option is not available in settings.

I don't know why the resolution changed on me and can't find how to fix it.

Thank you

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HP Support Agent
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Hi @MarkM1970,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the screen resolution is changed after a recent Windows update.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you update the bios, chipset and the graphics driver from the below link and check if it helps.

 

http://hp.care/2nikIQ9

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

clarity2 Top Student
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If you are using Windows 10- the recent upgrade is the cause. check for other threads that have solved the problem.

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MarkM1970 Honor Student
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The computer was working fine on Friday, 11/24/17. Mid-day, the screen resolution changed and I have not been able to fix it. I used the HP Support Assistant to update drivers, etc. but it still is not working.

I just followed the link in your reply, but that did not do anything either.

If you can help, I would greatly appreciate it.

Thank you,

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MarkM1970 Honor Student
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I agree that it has to do with the recent update, but have not found any solution.

Thank you

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Intern
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This is from another thread on this site and has worked for a number of us. Hope it helps you.

 

 

*Go to: Device Manager

*Click on "Display Adapters"

*Right click on... whatever the name is of your adapter. (Mine is ATI Radeon HD4200)

* Click on "Properties"

* In the window, click on "Driver"

*Click on "Roll Back Driver"

Then click on the "OK" or "Apply" button and voila.....it's back to normal.

HSMM Honor Student
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Excellent. Rolling back the driver worked. Thanks.
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MarkM1970 Honor Student
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That worked. Thank you SO much!

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HP Support Agent
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Hi @MarkM1970,

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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Rumamisu Top Student
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Well.. I am just an avarage user. The rollback button is is "gray" for me. So I can't click hit. Maybe because earlier I tried to install driver again, I don´t know. I'm using Windows in Finnish so I think "Rollback" is same as "Aiempi ohjain" in Finnish 😉

 

Anyway, tryig to install driver didn't work for me, I cannot go back to previous driver (mine is at ATI Radeon HD 3200 Graphics) - so solution is not working for me 😞 This update should be done automatically bu HP.  If this have happened to my 70 old mother, she would not be here asking help.....

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