SCREEN WON'T TURN ON - HP Pavilion 23 All-in-one computer /w intel i3 processor

[Mrsdon1]

Mine doing that too help please

[MKazi · Accepted solution]

@Mrsdon1

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to assist.

I understand that you have an HP Pavilion 23 All-in-one computer and the display does not turn on. Not worry, I'll do my best to help you. 

To provide an accurate resolution, I need a few more details: 

• Please let me know the exact PC model no. This link will help you to find the model no: http://hp.care/2bygf7l.
• Have you tried connecting an external monitor and checked if there is a display on it?
• Do you see any lights that are blinking on the keyboard?
• Did any hardware changes or software updates happen on the PC recently?

Please feel free to reply with the following information and I'll be glad to assist you further. Cheers! 🙂

[Mrsdon1]

Model # is 23-g013w

[Mrsdon1]

The lights come on and that's it

[Lorov]

Did this problem ever get answered? I can heard the computer on but nothing on the screen. I've turned it off and back on a few times. Nothing.

My model number is: 23-b010
I hope you know what I need to do... thank you!

[Lorov]

I followed a link and went through the steps. All I needed to do was turn it off and unplug it. Turned it back on and it was ok.

[D4316]

What link did you follow?