Cancel printing jobs

[Montowese1941]

My printer continually prints info that I can’t seem to stop .. or cancel … 

[Hawks_Eye]

Hi @Montowese1941 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

That sounds frustrating! Here are a few ways to cancel print jobs on your HP printer:

 

Method 1: Cancel from the Printer Control Panel

• If your printer has a touchscreen, look for a Cancel, Stop, or X button and tap it.
• If your printer has physical buttons, press the Cancel button.

 

Method 2: Cancel from Windows

1. Open Control Panel > Devices and Printers.
2. Right-click your HP printer and select See what’s printing.
3. Right-click the print job and select Cancel.

 

Method 3: Cancel from HP Smart App

• Open the HP Smart App on your computer or phone.
• Go to Printer Settings > Print Queue.
• Select the print job and click Cancel.

 

Method 4: Restart the Print Spooler (Advanced)

1. Open Command Prompt as an administrator.
2. Type the following commands one by one
   net stop spooler
   del /Q /F C:\Windows\System32\spool\PRINTERS\*
   net start spooler
3. Restart your computer and try printing again.

If the print job still won’t cancel, check out HP’s official troubleshooting guide here.

Let me know if you need more help!

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Take care, and have an amazing day!

Regards, 

Hawks_Eye