Note on archived topics.
04-08-2014 02:00 PM - last edited on 03-06-2017 12:16 PM by OscarFuentes
Welcome to the HP Forums!
I understand that you would like to replace your LCD screen, and I would be happy to be of assistance!
So that I may better assist you, I will need to know the Product and Model Number of the desktop you have. This will give me the necessary information to pull up the exact part(s) you will need for your PC.
If you computer is in warranty, you can also call our technical support at 1-800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
Please re-post with the necessary information, and I look forward to your reply!
04-09-2014 12:54 PM - edited 04-09-2014 12:57 PM
Thank you for the quick reply!
Since there are no replaceable LCD screens in the Upgrading and Servicing Guide, unfortunately there are no options available to replace the broken screen. Once again, if your desktop is in warranty, please call our technical support at 1-800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
I hope this helps!
12-31-2014 09:15 AM - edited 12-31-2014 09:16 AM
Thank you for contacting me about your issue, and welcome to the HP Forums!
According to the Upgrading and Servicing Guide for your computer, unfortunately there are no options available to replace the broken screen as well. For further assistance, please call our technical support at 1-800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
I hope this helps!
Happy New Year! :)
07-04-2015 07:50 AM - edited 07-04-2015 07:58 AM
The statement that an HP Pavilion 23-B034 with a cracked screen cannot be repaired is completely false. Their trained support desk may not have it in the script they read, which advises warranty coverage or to seek paid technical support.
But if you have any technical sense, can watch a youtube video, have a small screwdriver kit and are OUTSIDE of your warranty you can replace your Cracked LCD in an AIO HP Pavillion with no external video output for about $100.
Do NOT void your warranty.
For the specific model 23-B034 the LCD is an LG Display Model LM230WF5 (TL)(F2)
There are several places you can get this LCD. HP is just not one of them. There are other pavillion models with LCD screens that may need a different replacement screen.
This paticular model has a motherboard that does not allow for a discrete (external video card) to be installed, which is how I got the the LCD panel.
If your inclined to repair this machine that is what you will have to do.
If your machine has not cracked i would advise looking into a Stargate USB to video conversion so you can install the software required to run an external monitor. Once the monitor is cracked you cant install the software you need to use this solution.
hope this helps.
Saving a consumber $50 by not including and an external video out capability on the motherboard seems to be HPs way of ensuring a costly replacement for most people. (Read how many people have a broken AIO). My screen cracked tipping over maybe 5 inches on the desk and if it's that delicate it needs to have better protection built in. After this and 2 HP laptop experiences I can't see ever having another one.
The fact that their own technical support can't tell someone an out of warranty computer has a replaceable part is shameful.
But it seems like the intent is a cheap and replaceable unit not designed for fixing.
12-02-2015 02:10 AM - edited 12-02-2015 02:12 AM
Hi, thank you for the answer which brings me to ask someting else from you, i have Pavillion 23xi screen with burned display panel, which is a common issue for this model, can you provide me the compatible display model for the replacement, soo far i had no luck find one.
There is no help from HP for this screen issue.
02-04-2016 04:15 AM - last edited on 02-04-2016 08:51 AM by kevin-t
Hi i have a client with a HP Pavillion 23 All-in-one PC...Serial No.[Personal Information Removed].. Product No. H6U09AA#ABA.. Model No. 23-b320. Need to replace screen. Can it be replaced and do you have the model # of the screen.