Hp all in one 19-2013w and 19-2113w , that in the Bios i am not getting the legacy support option

[Maietta]

Under the circumstances, HP should be able to send this out for free. Please don't recommend that people spend more money on their computer unless that is the only option they have left. 

Please be sure to read this entire thread before every making such a request for a user to do something that is counter-productive. HP should be placing a bulliten online on this version of the EUFI software version and working with vendors to provide a fix. Until then, nobody should be forced to buy a replacement set of disks for the machines they were not told they wouldn't be able to replace their operating system to begin with.

Anyone who insists on going the same old route to get help where we already have the answers, will be reported to the moderator(s) controlling this forum, as i am spending my valuable time in trying to help others in my same exact position.

[mcchinsy]

---

@Maietta wrote:

Under the circumstances, HP should be able to send this out for free. Please don't recommend that people spend more money on their computer unless that is the only option they have left. 

Please be sure to read this entire thread before every making such a request for a user to do something that is counter-productive.

Anyone who insists on going the same old route to get help where we already have the answers, will be reported to the moderator(s) controlling this forum, as i am spending my valuable time in trying to help others in my same exact position.

---

I have read the entire thread.  I probably even posted before you did.

I bet you were a hall monitor in school.  Loved snitching on the other kids, did you?

Let me know when you move out of mom's basement, maybe then we can talk tech.

[Maietta]

you-> I have read the entire thread.  I probably even posted before you did.

 me-> My appologies to you for making an assumption that is not true. Please accept that and let's move towards getting a fix for this problem for which we are all here on this thread.

you->I bet you were a hall monitor in school.  Loved snitching on the other kids, did you?

me->Actually no, and yes, i have reported bad behavior of others to school authorities. I was bullied a lot in school. It almost feels like you have a history of bullying others, just by how quickly you attacked me here. Just to prove i'm not a "snitch", i won't be reporting your previous post.

you-> Let me know when you move out of mom's basement, maybe then we can talk tech.

me-> I'll have you know, i was homeless before i was 18, because i was in foster care because my mom was a constant drunk. Without completing high school due to unforseen circumstances and trying to find work, i eventually found myself learning an extention of programming and computers, a field involving many diciplines. That aquired knoledge from many, many books and many many hours resulted in my experimentation of CGI applications for web servers. I quickly found myself work and took myself out of homelessness. Today i own and operate a very well respected software development company out of California. I own my own home and own two very nice motorhomes. One for personal, one for business. This year, i'll be buying my first pickup truck in cash (new). I will also be bying a speed boat and my first motorcycle. Oh, and my mothers' been dead a while now.

I really hope you get what you are after from these posts. I am here to help. I do appologize if i offend you, hurt you or rub you the wrong way. I will try and be a little more "mellow" than the mellow i have been here on this forum.

[porsche966gt3]

Haha I love you

[mcchinsy]

---

@Maietta wrote:

you-> I have read the entire thread.  I probably even posted before you did.

 me-> My appologies to you for making an assumption that is not true. Please accept that and let's move towards getting a fix for this problem for which we are all here on this thread.

you->I bet you were a hall monitor in school.  Loved snitching on the other kids, did you?

me->Actually no, and yes, i have reported bad behavior of others to school authorities. I was bullied a lot in school. It almost feels like you have a history of bullying others, just by how quickly you attacked me here. Just to prove i'm not a "snitch", i won't be reporting your previous post.

you-> Let me know when you move out of mom's basement, maybe then we can talk tech.

me-> I'll have you know, i was homeless before i was 18, because i was in foster care because my mom was a constant drunk. Without completing high school due to unforseen circumstances and trying to find work, i eventually found myself learning an extention of programming and computers, a field involving many diciplines. That aquired knoledge from many, many books and many many hours resulted in my experimentation of CGI applications for web servers. I quickly found myself work and took myself out of homelessness. Today i own and operate a very well respected software development company out of California. I own my own home and own two very nice motorhomes. One for personal, one for business. This year, i'll be buying my first pickup truck in cash (new). I will also be bying a speed boat and my first motorcycle. Oh, and my mothers' been dead a while now.

I really hope you get what you are after from these posts. I am here to help. I do appologize if i offend you, hurt you or rub you the wrong way. I will try and be a little more "mellow" than the mellow i have been here on this forum.

---

You tried to pick a fight.  Admit it.  You were offensive and abrasive.  I did nothing to you to deserve your original comment to me.  Being a victim doesn't entitle you to victimize others.  So don't give me your sob story after attacking me personally, I am not impressed or given to feelings of sympathy to you after something like that.

[Maietta]

I was told the same thing.. by HP.. this appears to be a hard drive issue. Let's be real here. Windows 8.1 was operating just fine. The machine is new. I even dropped another new drive in, just to test HP's theory. Same thing.

Let's get back to the main problem here: The EUFI menu is not allowing anyone to enable the "Legacy Boot" option. That's it.

For every HP employing *trying* to help, please understand. We now know the truth. We will get an answer that is correct, eventually from someone within HP awknoledging that this is a real issue that has no known fix at this time. Until then, i will be monitoring this thread and referring others online having the same issue to this thread, so that they may too chime in with their experience.

If HP feels that Linux is somehow not worthy of being on their machines, please realize that linux operating systems are found all over their offices and in fact in nearly every device available. HP has it's own linux divisions as well. Please find a way to make this right with your customers. Linux can run my Windows applications quite fine. I don't see what the problem is. If you sell comptuers and other hardware to the general public, please don't force them into software they don't want to use. We buy HP products because they generally have been good machines over the years. Please do not destroy your own image over a few linux users who wish to run linux on your machines.  HP has enough problems already with their image.

[Maietta]

Agreed. And several HP representatives have declared this an issue with the hard drive... 

Even though the hard drives are brand new and Windows 8.1 worked just fine on them. So i guess they are saying that Windows 8.1 works on bad drives?

[Maietta]

Okay then. 

My conversation with you specifically is over. This thread will go on. Somehow.

[mcchinsy]

The reason I bought the HP recovery CDs is because I could afford to... it just wasn't worth it to bother whining and complaining like you have.  I decided to do so knowing I would never buy HP products again.

And you have chosen to criticize me for having the audacity to answer another poster's question regarding where they might get the recovery CDs I purchased.  Go to Hell, citizen do-gooder, no one cares what you think.

[Maietta]

I guess you wanted to continue chatting up with me. How sweet. I feel flattered.

For the benefit of others, i will re-iterrate once again my stance in this matter relating the the topic of discussion as it was orgionally intended:

Consumers buy HP products they assume to be good products. Consumers may not want to keep Windows 8.1 and may whish to install alternative operating systems. HP made no indication that consumers would not be able to do so. Consumers find out that installing another operating system is impossible due to a glitch, or something something in the EUFI menu. That glitch, bug or whatever is at the root of the problem. Customers do their due diligence in resolving the issue through normal methods, such as browsing the HP forums as well as other forums online. Some may reach out directly to HP support. HP moderators do in fact browse these threads looking for consumers who may need assistance and flag the posts for referall to HP technical support staff who in turn, reach out to the consumer. It's a good policy that quite frankly works. However, not all HP technical support staff are spot on in identifying the root cause(s) of a consumers' problems with the machines or the software. They do often get it right, but sometimes they do not.

In this case, most HP representatives to date have been unable to grasp a simple issue at hand. The EUFI menu isn't allowing on these machines the ability to enable "Legacy Boot Mode" option after disabling the "Secure Boot Mode" option as described by HP technical support staff as well as various manuals and guides found online. As it turns out, we have a bonified bug in the software in the EUFI software system. This is the source of our problems and that is exactly what needs to be addressed.

In lue of a bios update which is not yet available for these machines, the only option to getting the machine operating again is by replacing the factory operating system until such time there is a bios update available that addresses the issue. Since most people would not bother to generate a DVD set from the OS prior to wiping the drive and installing Linux for example, it becomes a problem where the person would be forced to by the DVD set for a machine that SHOULD have had no problem with installing Linux. However at no fault of the consumer, they are forced to pay more than the cost of their machine with the OS already pre-installed and as such, the consumers are at the losind end of the deal. Since HP is a company that should know the quality of their products, it is in their best interest and the interest in their customers to identify and resolve these issues and work with hardware and software vendors in providing a fix. If there is no fix available, then we may need to look at a buy back or replacement program for these machines and they be taken off the market until such time they can be fixed. After all, HP sells literally thousands if different models and form factors of their products. They have the power to address issues with a limited range of machines dealing with this particular problem just like they have in the past with other machines with other issues.

As for you, any further comments that are not nice or on topic will be reported by me (yes, the apparent snitch you called me), to the moderators.  Have a nice day.