cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Highlighted
Level 2
23 16 1 0
Message 51 of 198
Flag Post
HP Recommended
This was very helpful and easy to get through. I appreciate the help soooo much. My HP Asst. is working just fine now.
lj
0 Kudos
Highlighted
New member
2 2 0 0
Message 52 of 198
Flag Post
HP Recommended

Dis the deinstall.  Got the download/  It won't install.  Message: "THe contents of the file cannot be unpacked.  The executable you are attempting to run has been corrupted.  Please obtain another copy of the file." you are he source and only one file is available.   File is "sp58915.exe"  I have Windows 7.  Where do I get a new file?

0 Kudos
Highlighted
New member
1 1 0 0
Message 53 of 198
Flag Post
HP Recommended

Thank you for your help, it worked great.

0 Kudos
Highlighted
Level 17
Level 17
44,714 38,171 3,352 14,099
Message 54 of 198
Flag Post
HP Recommended

 

@FLUDDLES

 

A corrupt file can be caused by several factors.A flaky internet connection, need to empty IE Temp files......try downloading a new copy.

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

Highlighted
Level 1
6 4 1 1
Message 55 of 198
Flag Post
HP Recommended
Thank you. It worked. Kudos!!!
Highlighted
New member
2 2 0 0
Message 56 of 198
Flag Post
HP Recommended

Downloaded multiple times all failed with same error.  Finally reloaded old version from from installed programs to have something working.  Don't seem to have any trouble with Microsoft, Antivirus, or other downloads.  I would guess the HP site has a corrupt file.  I will try and upgrade this evening and see if the downloads trash me again.

0 Kudos
Highlighted
New member
1 1 0 0
Message 57 of 198
Flag Post
HP Recommended

Thank you , worked great!!1

0 Kudos
Highlighted
New member
1 1 0 0
Message 58 of 198
Flag Post
HP Recommended

Same problem.

I did follow the link above, and reinstlalled. Less than a day later, I get the same "stopped working message".  Is there a solution??

0 Kudos
Highlighted
New member
1 1 0 0
Message 59 of 198
Flag Post
HP Recommended

Thank you for clearing this problem. After following your straightforward instructions my pc is back to top working order.

0 Kudos
Highlighted
Level 1
5 3 1 0
Message 60 of 198
Flag Post
HP Recommended

Thank you so much for this help, it is appreciated.  :womanhappy:

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation