cancel
Showing results for 
Search instead for 
Did you mean: 
tpluff
New member
2 1 0 0
Message 1 of 4
601
Flag Post

HP Reverb Random Black Screen

HP Recommended
CUSTOM PC
Microsoft Windows 10 (64-bit)

Hello,

 

I've recently got an HP Reverb, using for racing sim primarily. The problem I have is during a session, from day 1, the screen inside the headset goes black for a few seconds and sometimes for good. I can see on the monitor it is still tracking, but the HMD is still black. I have updated Bios, uninstalled/reinstalled WMR and Steam VR, updated GPU driver (then cleaned and updated with older driver version), disabled all USB select suspend and power savings settings. I've tried all 3 display 1.4 ports in the GPU and all 5 powered USB 3.2 ports on the motherboard. At this point, I only can think of trying the headset on another PC or exchanging. 

 

My configs settings:

I7-10700k

RTX 2080 Super

16 gb 3600 mhz Ram

Asus Z490 F motherboard. 

850W PSU

 

Thanks for your help!

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,958 2,604
Message 2 of 4
Flag Post
HP Recommended

@tpluff,

 

I reviewed your post and I understand that you are facing display issues with the VR headset.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c06318083

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
tpluff
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hello,

 

Thank you for the response. As my first post demonstrates, the system I am running far and away exceeds all minimum requirements. Its not that the headset never works, its that it randomly goes out while using it. Neither CPU nor GPU are experiencing throttling due to heat either. 

 

Any other suggestions?

Was this reply helpful? Yes No
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 30,826 2,619 4,015
Message 4 of 4
Flag Post
HP Recommended

@tpluff seems like a malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation