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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN Mindframe Prime
Microsoft Windows 10 (64-bit)

I recently received the OMEN Mindframe Prime as a gift and i followed the steps to download the OMEN Command Center. I saw that in updates my headset firmware was 0308 and there was a new update for 0310. Unfortunately i can't update it. Everytime i press update, it fails after a second, prompting me to retry only for it to fail again.

My problem is the same as this post: https://h30434.www3.hp.com/t5/Gaming-Accessories/omen-mindframe-prime-0310-firmware-update-fails/td-...

however the steps suggested did not work for me and i would really like to update it to remove the white noise i hear all the time.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

My problem has now been resolved. The update disappeared several weeks ago with the white noise still audible but a few days ago, the same update popped back up again. This time it successfully updated first try and the white noise is now completely gone. Albeit late, it's better than never

View solution in original post

19 REPLIES 19
HP Recommended

I have the same issue

HP Recommended

Hello, I have exactly same problem with firmware update. I just recently purchased Omen headphones and I also hear white noise all the time, without white noise fix I will be forced to return the headphones.

HP Recommended

@nbsp

 

Welcome to the HP support community.

 

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

I followed the steps as instructed but when i enter my serial number it comes up as a different product despite the number coming from my product box. The incorrect product is HP S101 Speaker Bar which is evident from the photo attached.

Incorrect Product.png

HP Recommended

Again same problem. My HP mindframe prime show up as some speaker bar... what a mess HP what a mess.

HP Recommended

@nbsp

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

HP Recommended

Thank you, we will be waiting for them to contact us

HP Recommended

I'm having the same problem as well.

HP Recommended

@Deeoreeo Welcome to HP Community!

 

What is the product number of your computer? (Ensure you don't share any personal information such as serial, phone number, email ID, etc..). 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.