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- HP Community
- Gaming
- Gaming Desktops
- Re: Reformat
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11-19-2022 02:35 PM
Hi. I would like to ask if what is the best thing to do that my HP omen gaming pc is having a problem. Cannot reformat it or reset. Followed the guild from online and yet still not working. When i reach those two option either keeping the files and the other option both wont work it always says no action done.. what should i do its been 2 days now, and now my internet connection i mean my pc is no internet gone even i have internet at home. Mybe due to the problem needed to be solve now affctng my internet, cant even open the internet settings. It just pop open and gone . So i need to go to bring store to fix or do i need to reformat manually? Hmm as much as possible i wll now spend more with ths 4 year old pc. Thanks
11-19-2022 05:20 PM
Hello @JoOfz
Sorry to hear that you are having problems ...
To help you I just need to know the product number (p/n) xxxxxx#xxx of your notebook !
It looks something like this:
You will find this information on the back/rear of your notebook in small alphanumeric letters. Use a magnifying glass or the camera zoom feature on your smartphone to read it better.
Kind regards
11-20-2022 02:52 AM
hi
the same one ...
https://h30434.www3.hp.com/t5/Gaming-Desktops/Rebuilding-my-OMEN-desktop-Gaming-PC/m-p/8541711
please perform the hardware tests
everything is explained in this link
HP PCs - Testing for Hardware Failures | HP® Customer Support
you may have an error code , failure ID (24-digit code) , as shown
if so, just give this code here
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Desktop-Knowledge-Base
Windows 11 22h2 inside , user
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11-20-2022 04:44 AM
Hello @JoOfz
Thanks for reporting.
(1) Please reinstall your operating system !
You need (another Windows computer) to prepare bootable <USB flash drive>
An unused or empty USB flash drive with at least 32 GB storage capacity is required.
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10
Take time and follow https://support.hp.com/us-en/document/ish_4511095-4511141-16 |
( All Software and drivers from HP are included )
Information: Your product number is supported: 2BX01EA#ABV
(2) Please report your results